Sr Practice Assistant
Sr Practice Assistant
Posted on :
25-07-2025
Employer Active
1 Vacancy
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Job Description
Site: The Brigham and Womens Hospital Inc.
The Senior Practice Assistant is an integral part of assisting with the implementation of BWH Ambulatory initiatives and strategic growth plans. The individual will take direction from the Administrative Director and Practice Manager while working closely with referring physicians peers and staff to create a positive culture and work environment while achieving service excellence for our patients.Physical RequirementsStanding Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) Onsite60 Fenwood Road40RegularDay (United States of America)The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
The Senior Practice Assistant for Infusion Services in collaboration with the Practice Manager and Practice Coordinator will ensure efficient daily operation of the Ambulatory Infusion Center at Brigham and Womens Hospitals Main Campus in Boston 850 Boylston in Chestnut Hill and other locations as determined. Reporting to the Practice Manager the Senior Practice Assistant maintains patient scheduling referrals and specialty pharmacy medication coordination. This role works alongside administrative staff such as front desk and scheduling staff.The Senior Practice Assistant is an integral part of assisting with the implementation of BWH Ambulatory initiatives and strategic growth plans. The individual will take direction from the Administrative Director and Practice Manager while working closely with referring physicians peers and staff to create a positive culture and work environment while achieving service excellence for our patients.
Qualifications
PRINCIPAL DUTIES AND RESPONSIBILITIES:
The responsibilities of this position are broad generally including operational duties patient throughout and scheduling.
Specific responsibilities as follows:
- Patient registration scheduling and billing processes for department. This includes checking in patients checking out patients scheduling patients from the Referral Workque and checking and responding to voicemails.
- Partnership with Prior Authorization team to ensure maintenance of patient insurance approvals for scheduled appointments.
- In collaboration with the Practice Manager and Practice Coordinator lead initiatives to create a high level of customer service by working closely with all staff and providers to create the ideal patient experience and environment.
- Meets and greets patients regularly throughout the day.
- Ensures Patient Information Area is properly maintained as a resource for patients.
- Support Practice Manager and Practice Coordinator on development and implementation of process improvement initiatives and new projects.
- Demonstrates knowledge and promotes administrative and employee policies.
- Professional individual with strong communication and interpersonal skills. Demonstrate independent judgment within the scope of this position while maintaining effective relations with others.
- All other duties as assigned.
QUALIFICATIONS:
- Bachelors degree strongly preferred.
- Clinical Operations and Scheduling experience preferred ideally within Infusion or in Ambulatory Healthcare Practice Environment.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
- Knowledge of practice operations and standards.
- Understanding of procedures including filing copying scanning printing and faxing.
- Highly proficient in all communication skills (phone verbal and written). Ability to handle sensitive information and situations with poise and professionalism.
- Commitment to service excellence with the ability to demonstrate a consistently professional level of customer service with all patients providers and colleagues.
- Strong organizational coordination and judgment skills. Ability to prioritize effectively.
- Analytical ability and strong problem-solving skills (critical thinking)
- Ability to manage multiple tasks effectively following established protocols and work within systems.
- Exhibit flexibility and function effectively in a fast-paced growing environment.
- Excellent interpersonal skills.
- Willing and able to work with Practice Manager to balance initiatives and projects to meet all deadlines.
- Must be pro-active and handle complex and diverse patient interactions in a variety of situations some of which are stressful.
- Demonstrated ability in project management and project implementation.
- Excellent organizational analytical time-management and problem-solving skills.
- Excellent written and verbal communication skills.
- Proficiency with computer skills. Ability to use all applicable applications at highest competency level.
- Ability to problem solves and troubleshoots. Ability to analyze a situation and determine best course of action within established guidelines.
- Advanced understanding and use of medical terminology.
- Knowledgeable and compliant with all hospital State and Federal requirements (where applicable to job performance) including policy and procedures with The Joint Commission CMS and HIPAA.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$18.99 - $27.17/HourlyGrade
4EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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