Technical Support Representative
Technical Support Representative
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1 Vacancy
Job Description
Technical Support Representative
Founded in June 1996 VS Media is an industry leader specializing in highly interactive high-traffic live video chat websites. Spanning the globe with over 200 million visitors per month and 80 million ads per day we provide a platform for adults to discover new kinds of interactive content through live video and chat services. Our size and scale stretches across every continent delivering powerful technology to enhance our clients online presence. From streaming live video to billing solutions to gamification development we leverage the latest technology to provide the best digital experience possible.
About the Job
As we are an internet-focused tech company please note that we do manage adult-oriented content. This position directly involves working around such explicit material on a regular basis therefore it is imperative that the ideal candidate have no issue with this aspect of the business. Please take a look at our website flirt 4 free for an example. VS Media understands and respects that such content is not suitable for all applicants.
The initial training schedule will be Monday to Friday 11am- 7pm for the first 6-8 weeks and will transition to a 2pm -10pm shift and will include weekends.
This is a fully remote position for applicants ONLY in AZ CA CO IN NY OK TN AND TX.
General Responsibilities
This position will be responsible for providing technical assistance to customers and clients by resolving basic technical issues and providing troubleshooting support. Success in this role requires a tech-savvy and customer-focused individual with strong interpersonal and communication skills the capacity for independent judgment and discretion as well as exceptional critical thinking and problem-solving abilities.
Primary Responsibilities
- Troubleshoot and resolve basic technical issues related to computer systems software applications and networks.
- Offer exceptional technical assistance to customers via phone email and chat ensuring a high level of customer satisfaction.
- Use exceptional communication and interpersonal skills to guide customers and clients through step-by-step solutions using remote access tools when applicable.
- Utilize critical thinking skills to troubleshoot and resolve issues efficiently ensuring a customer-friendly experience.
- Escalate complex issues to higher-level support or relevant departments as necessary.
- Maintain and follow up on open tickets to ensure timely resolution and customer satisfaction.
- Accurately document all interactions and technical solutions in the companys ticketing system.
- Document common issues and solutions to contribute to internal databases.
- Stay informed about product updates and system changes sharing relevant information with cross functional teams to enhance overall support and prevent information silos.
- Work closely with other technical support team members to share insights and improve the technical support process.
- Collaborate with cross-functional teams to address customer and client needs
Minimum Qualifications and Requirements
- 6 months of technical support-based experience
- Exceptional written and verbal communication skills
- Strong typing skills
- Excellent critical thinking and problem-solving abilities
- Applicants must be comfortable with working around adult content
VS Media provides a variety of health and wellbeing benefit programs including:
- Medical dental and vision (eligible on the first of the month following a 30 day waiting period) with a generous ER contribution
- 401K with company match
- Generous employer funded life insurance with additional elective options for increased coverage
- Voluntary accident insurance
- Long-term disability subject to eligibility
- Paid vacation and sick time in addition to annual personal days (eligible after a 90 day introductory period)
- 10 paid company holidays per year
- Employee resource program employee recognition program gym benefit ( following an eligibility period) and an employee referral program
- Two paid Office Closures per year
We will consider qualified applicants with a criminal background.
Principals ONLY!
CCPA Notice at Collection for California Employees and Applicants
Effective Date: January 1 2023
Drafted and Updated: October 27 2022
VS MEDIA INC. collects and uses Personal Information for human resources employment benefits administration health and safety and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information:
- Identifying information such as your full name gender date of birth and signature.
- Demographic data such as race ethnic origin marital status disability and veteran or military status.
- Contact information such as your home address telephone numbers email addresses and emergency contact information.
- Dependents or other individuals information such as their full name address date of birth and Social Security numbers (SSN).
- National identifiers such as SSN passport and visa information and immigration status and documentation.
- Educational and professional background such as your work history academic and professional qualifications educational records references and interview notes.
- Employment details such as your job title position hire dates compensation performance and disciplinary records and vacation and sick leave records.
- Financial information such as banking details tax information payroll information and withholdings.
- Health and Safety information such as health conditions (if relevant to your employment) job restrictions workplace illness and injury information and health insurance policy information.
- Information Systems (IS) information such as your search history browsing history login information and IP addresses on the Companys information systems and networks.
- Geolocation data such as time and physical location related to use of an internet website application device or physical access to a Company office location.
- Sensory or surveillance information such as COVID-19 related temperature checks and call monitoring and video surveillance.
The Company collects Personal Information to use or disclose as appropriate to:
- Comply with all applicable laws and regulations.
- Recruit and evaluate job applicants and candidates for employment.
- Conduct background checks.
- Manage your employment relationship with us including for:
- onboarding processes;
- timekeeping payroll and expense report administration;
- employee benefits administration;
- employee training and development requirements;
- the creation maintenance and security of your online employee accounts;
- reaching your emergency contacts when needed such as when you are not reachable or are injured or ill;
- workers compensation claims management;
- employee job performance including goals and performance reviews promotions discipline and termination; and other human resources purposes.
- Manage and monitor employee access to company facilities equipment and systems.
- Conduct internal audits and workplace investigations.
- Investigate and enforce compliance with and potential breaches of Company policies and procedures.
- Engage in corporate transactions requiring review of employee records such as for evaluating potential mergers and acquisitions of the Company.
- Maintain commercial insurance policies and coverages including for workers compensation and other liability insurance.
- Perform workforce analytics data analytics and benchmarking.
- Administer and maintain the Companys operations including for safety purposes.
- For client marketing purposes.
- Exercise or defend the legal rights of the Company and its employees affiliates and agents.
To view our applicant/employee privacy notice visit you have any questions about this Notice or need to access this Notice in an alternative format due to having a disability please contactor at 1-.
Required Experience:
Manager
Employment Type
Full-Time
