drjobs Inside Account Manager

Inside Account Manager

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1 Vacancy
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Job Location drjobs

Edmonton - Canada

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Description

Type: In-Office Full-Time

About Our Client

Our client is a leader in custom accessibility and mobility solutions empowering individuals to access spaces safely and independently. Headquartered in Canada with a strong North American presence they specialize in designing and producing customized residential and commercial elevator and lift systems.

With a focus on integrity ingenuity and service excellence the organization is known for quality craftsmanship and superior engineering. Their mission is to transform mobility within spaces while prioritizing safety sustainability and inclusive design.

Key Responsibilities

As the Inside Account Manager you will play a central role in supporting the sales team and dealer network across North America by managing quoting order processing communication and customer relationship management.

Sales & Dealer Support

  • Quote Generation & Support: Assist the sales team by preparing detailed quotes ensuring accuracy in pricing product specs discounts and attached drawings.
  • Order Conversion & Verification: Help convert quotes into actionable sales orders and verify all documentationincluding drawings and depositsare complete before proceeding to production or engineering.
  • Process Navigation: Determine which orders can go directly to production and which require engineering review avoiding internal or external delays.

Client Communication & Coordination

  • Dealer Engagement: Maintain regular communication with dealers responding promptly to inquiries and providing clear delivery timelines or updates on project statuses.
  • Follow-Up & Tracking: Conduct follow-ups on active quotes track responses and feedback and log all updates in shared electronic records.
  • Lead Sourcing: Research and track new business leads or potential dealer opportunities providing reports when requested.

Order & File Management

  • Interdepartmental Coordination: Collaborate with internal teams to ensure accurate and timely delivery of products resolving order discrepancies swiftly.
  • Electronic Filing: Maintain clean organized electronic folders and sales documentation for accessibility and team collaboration.
  • Information Relay: Share relevant dealer feedback with management to assist in continuous improvement and strategic decisions.

General Support

  • Escalation Management: Notify management of any issues that cannot be resolved independently and require escalation.
  • Other Duties: Carry out additional tasks as assigned by management contributing to overall departmental efficiency and customer satisfaction.

Qualifications

To succeed in this role candidates should demonstrate the following:

Education & Experience

  • A diploma or degree in business administration sales or a related field is an asset.
  • 25 years of experience in inside sales account management or a customer service rolepreferably in a manufacturing or technical environment.

Technical Skills

  • Proficiency in Microsoft Office Suite particularly Excel and Outlook.
  • Experience using CRM or ERP systems is highly preferred.
  • Familiarity with architectural drawings or quoting tools is an advantage.

Key Competencies

  • Strong written and verbal communication skills with a professional and courteous approach to client interactions.
  • Excellent time management and organizational abilities to manage multiple priorities and deadlines.
  • Analytical thinker with a proactive attitude able to troubleshoot and resolve challenges effectively.
  • Comfortable navigating cross-functional collaboration with sales production and engineering teams.

Apply Today

Please quote Job Reference # 78925

Please submit your resume directly to Iryna Chubynska via email at . No cover letter please.

About Us

Executrade is one of Western Canadas most comprehensive full-service recruitment firms with over 50 years of expertise in connecting talented professionals with leading organizations.
We are proud to apply principles of diversity equity and inclusion in all our recruitment practices ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent fostering workplace cultures that thrive on innovation collaboration and respect.
In accordance with Canadian immigration laws priority will be given to Canadian citizens and permanent residents. Learn more: .


Required Experience:

Manager

Employment Type

Full-Time

About Company

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