Helpdesk Technician
Helpdesk Technician
Posted on :
25-07-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 45000 - 60000
Vacancy
1 Vacancy
Posted on :
25-07-2025
Job Description
Why should you join
DocuWare stands for globally distributed international teams and an open corporate culture that invites you to help shape it. Would you like to be part of an innovative company whose solutions are digitizing everyday work in a wide range of industries In that case we are happy to welcome you to the team.
Your Responsibilities
Were looking for a Helpdesk Technician to empower DocuWares internal customers (employees) through exceptional IT support. Youll resolve helpdesk issues quickly assist with new software and hardware setups troubleshoot Microsoft-based problems deploy peripherals and coordinate laptop repairs. Youll also set up new computers desks contribute to documentation and lead internal processes like onboardings and ticket workflows. Participate in initiatives to enhance the user experience at our Beacon office and perform additional duties focused on learning and growth. Join us to ensure a seamless IT experience and drive business success.
- Resolve issues reported to the helpdesk system within the define metrics such as resolution time response time and employee satisfaction
- Support with the introduction and acquisition of new software and hardware solutions
- Troubleshoot problems within a Microsoft-based environment
- Deploy peripherals and other hardware to employees
- Dispatch laptop repair technicians through Dell
- Set up new computers
- Set up employees desks
- Contribute to our technical documentation
- Develop and/or lead internal processes such as Onboardings and Ticket workflows
- Supports the education of working students and junior employees
- Participate in a variety of helpdesk initiatives aimed at enhancing the user experience at the Beacon office
- Perform other duties as required with a focus on learning and growth
What you need to succeed
- Bachelors degree OR 3-5 years of relevant experience
- Ability to sit and stand throughout the workday. This role always requires the ability to lift 35 to 50 pounds as needed.
- High school diploma or equivalent
- CompTIA A certification (preferred)
- Excellent problem-solving skills
- Team player
- A willingness to learn
What we can offer
- Annual salary of $45000 to $60000 depending on experience.
- This is an hourly position with a standard 40 hours work week Monday to Friday from 8:30am to 5:00pm EST.
- Standard 40 hours work week Monday to Friday from 8:30am to 5:00pm EST.
- DocuWare funds $2000/$4000 annually towards single/family HDHP deductible
- Your choice of 4 medical plans (HDHP EPO PPO)
- Short Term Disability (100% company paid)
- Long Term Disability (100% company paid)
- Group Term Life insurance (100% company paid)
- 401(K) with company match
- 12 annual paid holidays and generous PTO plan
- Profit Sharing
- Internationally growing and well established company
- Thorough onboarding & induction period
- Training and development opportunities
- Participation in a positive intercultural company culture with an openness to new ideas
- Virtual instructor led fitness offerings.
- Access to Udemy training academy and Tuition Reimbursement
- Flexible Spending & Dependent Care Accounts
- Company events and more
Our Values
New ideas are always welcome here.
At DocuWare youll find an open corporate culture a wide variety of options for further education and a friendly informal work environment. We offer creative self-motivated individuals a diverse international working environment with plenty of freedom and opportunity for professional development.
You can find what makes us a unique and rewarding employment experience on Instagram! Check us out at
At DocuWare youll find an open corporate culture a wide variety of options for further education and a friendly informal work environment. We offer creative self-motivated individuals a diverse international working environment with plenty of freedom and opportunity for professional development.
You can find what makes us a unique and rewarding employment experience on Instagram! Check us out at
Our application process
1. Virtual prescreening with a Recruiter to get to know each other.
2. First interview with the Recruiter and Hiring Manager.
3. Use Case interview with the Recruiter and Hiring Team.
4. Final interview with Recruiter and Hiring Team.
2. First interview with the Recruiter and Hiring Manager.
3. Use Case interview with the Recruiter and Hiring Team.
4. Final interview with Recruiter and Hiring Team.
Your hiring partner
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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