DMV Customer Service Generalist Danville CSC 02111
DMV Customer Service Generalist Danville CSC 02111
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Title: DMV Customer Service Generalist Danville CSC 02111
State Role Title:Admin and Office Spec III
Hiring Range: Starting at $41000 - Prior relevant experience at DMV may increase thesalary to $43000
Pay Band: 3
Agency: Department of Motor Vehicles
Location:DANVILLE CSC
Agency Website:
Recruitment Type: General Public - G
Job Duties
Join the Virginia DMV Team as a Customer Service Generalist Danville Customer Service Center
Are you a service-driven professional looking to grow your career with an organization that values trust respect and teamwork The Virginia Department of Motor Vehicles (DMV)is seeking aCustomer Service Generalistfor itsDanville Customer Service Center. This is your opportunity to make a meaningful impact by helping Virginians access essential services daily.
What Youll Do:
As a Customer Service Generalist youll serve as the face of the DMV delivering top-notch service to a diverse customer base. Your daily responsibilities will include:
Communicating DMV policies procedures and regulations effectively
Issuing identification cards and processing customer applications
Administering vision screenings knowledge exams and in-car road tests
Handling a variety of vehicle registration titling and tax/fee collection services
Managing cash and credit card transactions with accuracy and professionalism
Why Join Us
We provide a supportive training-focused environment to help you addition to professional development and career growth opportunities we offer:
Competitive salary
Excellent health and retirement benefits
Twelve paid holidays per year
Paid annual sick and family/personal leave
Deferred compensation plans
About the Virginia DMV:
Headquartered in Richmond the Virginia DMV serves more than 6.2 million licensed drivers and ID holders and manages over 8.4 million registered vehicles. We partner with businesses local governments and nonprofit organizations to support transportation services across the Commonwealth. Our core valuesTrustworthiness Respect Accountability Integrity and Teamwork (TRAIT)guide everything we do.
Minimum Qualifications
- Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders especially in high-pressure environments.
- Proven ability to deliver exceptional customer service and resolve inquiries promptly.
- Attention to detail for accurate processing and verification of transactions.
- Problem-solving skills for resolving customer issues in fast-paced environments.
- Proficiency in using Microsoft Office applications (e.g. Word Excel) and computer literacy.
- Ability to read understand and interpret complex laws policies and DMV procedures.
- Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
Additional Considerations
- Familiarity with DMV processes including policies and procedures related to licensing registration and titling.
- Understanding of public sector operations including government processes regulations and customer service protocols.
- Proven experience in customer service handling inquiries and resolving escalated customer issues.
- Demonstrated administrative experience including document processing data entry and record maintenance.
- Instructor Certification: Must be at least 21 years of age and maintain an instructor certification for administering road tests.
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check driver record check and background investigation if applicable.
As a condition of employment the DMV will be notified of any convictions for moving violations including those resulting in license suspensions.
Submission of an online application is required. The DMV does not accept applications resumes cover letters or other documents in any format other than the specified format. When applying for jobs please ensure that your online application or resume is complete including details of your duties and skills associated with your work experience and years of experience to facilitate a proper assessment of your skills duringthe screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone:
Email:
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants must provide their AHP Letter (formerly COD) which was issued by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to obtain their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022 and February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Employment Type
Full-Time
