Duty Manager
Duty Manager
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Job Description
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025 AS VOTED BY OUR TEAM MEMBERS!- There is a saying in Glasgow The People Make Glasgow and at Hilton Glasgow the team makes it great. We support you we encourage you we work together we are passionate about the Hotel and Guest experience and this is what keeps us here!
A WORLD OF REWARDS
Annual Salary of 29046
Smart uniform providedand laundered
Free and healthy meals when on duty
Grow your Career
Personal Development programmes designed to support you at every step of your career
A chance to make a difference through our Corporate Responsibility programmes Find out what and how we are doing ()
Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
High street discounts: with Perks at Work
Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
Discounted dental and health cover
Free Parking (depending on availability)
Discounted Taxi when public transports stop running
Guest Experience Day after successfully passing probation
Modern and inclusive Team Members areas
A Duty Manager works closely with Guests to greet converse and assist with enquiries especially when VIP Guests long-stay Guests and others are in the hotel lobby on a fixed-termcontract.
What will I be doing
As Duty Manager you will work closely with Guests to greet converse and assist with enquiries especially when VIP Guests long-stay Guests and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:
- Occupy the hotel lobby and other public areas particularly at busy times
- Engage Guests in conversation and provide general assistance
- Manage record and resolve promptly all Guest complaints
- Meet and greet VIP Guests and major corporate clients upon arrival
- Coordinate the services and special facilities provided to long-stay Guests
- Understand all credit procedures and ensure they are applied
- Stay current with all hotel products services policies and emergency procedures
- Monitor Guest satisfaction reports and implements actions to improve results
- Handle record and follow through with management issues or emergencies that arise
- Conduct any Health and Safety procedures if required including fire walks food safety investigations etc.
What are we looking for
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:
- Previous supervisory experience in Front Office within the hotel/leisure/retail sector
- Good knowledge of Health and Safety and security procedures
- Calm efficient and the ability to work well under pressure
- Excellent leadership skills and exceptional communication skills
- A passion for delivering exceptional levels of guest service
- Possess strong commercial acumen with experience in increasing profitability in a tight market sector
- Experience in managing budgets revenue proposals and forecasting results in a similar-sized property
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous role as Duty Manager in a similar quality hotel
- A degree or diploma in Hotel Management or equivalent
- In-depth knowledge of the hotel leisure or service sector
- First Aid Qualification
- Personal License Qualification
EVERY JOB MAKES THE STAY.
At Hilton It Matters Where You Stay but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job theres an extraordinary person working to make each Stay magical. Thats why at Hilton Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands Global Hospitality Company
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Employment Type
Full-Time
