Help Desk/Systems Administrator (Corp194)
Help Desk/Systems Administrator (Corp194)
Posted on :
25-07-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
25-07-2025
Job Description
Research Innovations Inc. (RII) is breaking through the big slow status quo with transformative technology that fundamentally changes and improves the world. We develop cutting-edge software for all levels of the government and military. Using agile development practices and user-centered design we create innovative software solutions for complex real-world problems.
We are looking for a committed Help Desk/Systems Administrator to join our End-User and Infrastructure team. You will solve uniquely challenging problems for our Defense and Homeland Security customers. Help manage large volumes of critical real-time information about issues from global to local. Get s#it done.
This role requires the ability to get an active US Secret clearance.
WHAT YOU WILL BE DOING
- Providing help desk triage by receiving prioritizing and resolving or escalating incoming technical support requests
- System administration and technical support of Apple Windows and Linux development test and production systems
- Server builds (physical/virtual) hardware life cycle system updates software and security patching
- Supporting and maintaining DHCP AD DNS CA and Print servers
- Supporting IDP applications Google O365 Life Cycle Management applications
- Imaging company endpoints
- Maintain accurate asset inventory and assist with hardware lifecycle tracking
- Documenting and/or updating IT and Cyber Security policies and procedures
- Utilizing remote control software remote desktop protocols and other remote administration tools
- Supporting an onsite and remote workforce utilizing best practices and effectively collaborating with remote teams
- Working independently on many day-to-day tasks with the support of team members and managing your time effectively to meet deadlines and goals
WHAT YOU HAVE DONE
- 2 years Windows system administration
- Managed Apple macOS and Windows endpoints in an enterprise setting
- Management of Active Directory Environment (DNS DHCP AD AD REPL CA)
- Planned and implement technical projects including new server deployments
- Conducted system performance and file integrity monitoring
- Supported user access control or other IAM solutions
- Managed user issue identification reporting tracking and feedback functions
- Escalated user issues based on trends or alerts
EVEN BETTER
- Scripting/configuration experience (Puppet Ansible Bash Python VBS Powershell)
- SAN Management
- Supporting various Atlassian software suites - JIRA Confluence Bitbucket
- Experience with a Windows RMM tool
- Managed Linux (RHEL or Ubuntu) Servers/Desktops in an enterprise setting
- Enterprise cloud app support like Azure AWS GSuite Office etc.
- Managed Apple Endpoints using an enterprise MDM
- Supported data loss mitigation and incident response
- Exposure to VMware vSphere or other virtualization technologies
- Implementing and utilizing our monitoring alerting and response system capabilities while keeping current with industry and new solutions that may integrate with program systems
- Obtained industry recognized professional certifications such as CompTIA Security CE.
#LI-TC1
At RII we believe that diversity in our workforce is critical to our success. We strive to hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes us stronger. We work to help your intellectual passions and creativity thrive. Its one of our core values: Let your geek flag fly.
We also offer all employees comprehensive benefits including: flexible work schedules health insurance coverage paid time off 401k with a company match paid parental leave access to wellness programs and much more. You get this all from day one and all paid for by RII.
Its all part of another of our core values: Stay human. Its why our comfortable and colorful offices such as our headquarters include a community game room pantry massage chair and an escape room among other amenities. Its why we have community ambassadors and regular community events.
Research Innovations Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender gender identity or expression national origin genetics disability status protected veteran status age or any other characteristic protected by state federal or local law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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