Inbound Call Representative/Operator
Inbound Call Representative/Operator
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Job Description
What were looking for:
As a Certified Community Behavioral Health Clinic CNS Healthcares mission is to serve the people of our communities. Our Customer Care Team team is the face of CNS Healthcare. We are looking for someone who is willing to support co-workers teammates and the people we serve as needed throughout the course of the day. The Inbound Call Representative receives incoming calls for the agency and assists or routes calls to the appropriate staff member or resource to provide the best service possible.
Compensation Range:
The starting pay for this position is $14.88 - $17.50 hourly rate and is based on non-discriminatory factors such as skills and experience.
Whats in it for you:
As a member of our team you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones. Weve shared some highlights below but you can visit the benefits guide posted on our careers page to learn more!
- Comprehensive medical insurance options
- Employer-paid benefits including dental vision life and short-term disability insurance
- Retirement program with generous company default contribution and match
- Generous PTO program starting at 18 days annually
- 16 paid holidays including 3 floating holidays
- Paid parental leave
- Student loan forgiveness eligibility including Public Service Loan Forgiveness (PSLF) HRSA and more
Interested in learning more about this role
Please see below for a summary of job responsibilities and qualifications!
- Receive incoming telephone calls in a prompt courteous and professional manner
- Accurately assess the needs of incoming callers by verifying caller identity the goal of the call and to whom the call should be transferred to for quick resolution
- Provide first-level support to incoming callers and route the call to an appropriate resource when needed
- Review and update information in electronic health record system as needed
- Maintain knowledge and compliance with established policies and procedures HIPAA standards and other regulatory programs.
- Ensure that the CNS Healthcare customer care standards of service are applied to interactions with individuals served guests and staff
- Reference and maintain up-to-date relevant agency resources to ensure appropriate call handling including but not limited to; calendars office schedules program directories and team rosters
- Provide coverage and support of other customer care team functions as needed
- Performs other related duties as assigned
Qualifications:
- High School Diploma or General Education Diploma (GED)
- A minimum of 1 year of experience in an office setting
- Passion for providing an unparalleled customer service experience in a dynamic and diverse work environment
- Proficiency in word processing data entry and telephone skills
- Ability to be forward thinking and take initiative to accomplish goals and objectives
- Ability to use discretion and judgment when handling matters of a sensitive or confidential nature
- Requires valid and unrestricted Drivers License
Preferred
- Experience working in a medical office setting
- Experience working with individuals with behavioral health and substance use disorders
- Experience in an operator or inbound call role
- Experience with Microsoft Office products
- Experience with electronic health records (EHRs)
- Bilingual
About CNS Healthcare:
CNS Healthcare (CNS) is a non-profit Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees paraprofessionals and support staff delivering services to more than 7000 people annually.
- CNS provides comprehensive integrated health services in partnership with several community organizations and uses a patient-centered approach to identify support and promote the overall health of children adolescents adults and older adults.
- Visit our website to learn more about our mission vision and values!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
