Special Initiatives Officer I
Special Initiatives Officer I
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Salary Not Disclosed
1 Vacancy
Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
Job Description
Provide excellent compassionate customer service to individuals and households who contact PHFA with home repair and accessibility issues. Originate and close loans; review construction contracts; and disburse loan and grant proceeds on behalf of borrowers/grantees using PHFA home repair programs.
Essential Functions
Originate underwrite and close Special Initiatives loans such as HEELP Pennvest R&R Loan and other loan and grant programs assigned. Develop complete and accurate borrower files based on program checklists and Agency state and federal loan requirements.
Accurately and professionally communicate borrower application issues and credit and grant determinations to applicants. Be able to discuss and resolve issues related to files with supervisor business partners and advocates for the applicants such as legislative staff and social services providers.
Analyze and discuss programmatic issues to improve programs and program materials as requested. All officers are expected to complete special assignments and handle additional duties as assigned.
Develop complete and accurate borrower files based on program checklists and Agency state and federal loan requirements. Scan and dispose of information per Agency requirements demonstrating appropriate concern for customer information privacy. Analyze and discuss programmatic issues at periodic Special Initiative unit meetings.
Job Requirements
Education and Experience:
High School diploma required. BA/BS preferred.
Must be proficient with Microsoft Outlook Word and basic Excel. Capable of accurate data entry in green screen databases pdf documents and Excel. Capable of accurate basic math.
1-3 years of full-time work experience required. Familiarity with mortgage lending preferred. Social Work geriatrics human services or counseling work experience or coursework beneficial.
Qualifications
Bachelor of Arts High School Relevant professional experience (1-3 years)Experience
Relevant professional experience (1-3 years)EEO Statement
As an employer PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.
The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age disability family status gender national origin political affiliation race or religion.
Diversity Statement
PHFA values honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff and in all programs and services offered.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
