Customer Service Data Entry Specialist
Customer Service Data Entry Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position is remote: Should reside in Kansas
Hours:8 4:30 pm CST
Training length:
- Phase 1 Data Entry/Registration training:approximately 4 weeks based on business need class is remote.
- Transaction Processing Associate II $15.25/hr
- Bilingual - Transaction Processing Associate II $15.75/hr
Job Description:
As part of the KanCare Clearinghouse Program theCustomer Service Data Entry Specialist will provide quality customer service and is responsible for gathering thorough documentation and accurately entering information into various systems for the KanCare program.
Essential duties may include but are not limited to:
- Reviews submitted applications and enters the applicant information within the Kansas Economic and Enforcement System (KEES).
- Research and analyze issues and ensure sufficient information is available to make decisions on the next steps. Conducts additional searches to extract accurate data and inputs the same.
- Completes assignments using multiple source documents to verify data or use additional information to do the work.
- Maintain with up-to-date knowledge of regulations policies and guidelines
- Provides high-quality customer service and focuses on the accuracy of information provided
- Follows up on pending documents involving analysis.
- Returns erroneous electronic data forms to the customer for additional information.
- Attend training assigned to develop and enhance current understanding of Kansas Medicaid eligibility programs and to begin to develop expertise in additional areas of determination categories.
- Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
- Responds to calls courteously accurately and concisely
- Evaluates information received through a phone contact and asks appropriate follow-up questions solicits additional information and evaluates the potential impact of the information provided
- Use standard technology: telephones e-mail and web browsers
Preferred Skills or Knowledge:
- Minimum of six (6) months experience in Family Medical Medicaid eligibility
- Knowledge of Medicaid and managed care programs
- Bilingual Spanish/English with the ability to speak and read both languages fluently.
- Active listening skills
- Customer Orientated
- Ability to adapt/respond to different types of personalities
- Able to multi-task prioritize and manage time effectively
- Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar spelling & punctuation
- Willingness to work as part of a team
- Maintain the integrity and confidentiality of all records and communications
- All other duties as assigned.
Minimum Qualifications/Experience
- High School diploma or GED equivalent; post-secondary education preferred
- Minimum of six (6) months experience in customer service
- Minimum of two (2) years experience in data entry
- MS Office Outlook and Internet usage experience
- Requires minimum of 28 words per minute accurately
Required Experience:
Unclear Seniority
Employment Type
Hourly
