Automotive Service BDC / Cashier - Experienced
Automotive Service BDC / Cashier - Experienced
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Job Description
Job description
Looking for a highly experienced automotive Service BDC rep to join our amazing service team. Ideal candidate has multiple years of experience in a domestic dealershipbdc or appointment coordinator position and comfortable taking automotive repair appointment questions. Must be capable of handling large volume of calls / Primary business site is at 1157 Central Ave North Kent WA 98032
Pay Range $20-$22 Plus Incentive
Why Work at Bowen Scarff Ford
65 Years providing Excellent Customer Service with a fantastic reputation
100% Employee Medical Dental and Vision Insurance
Paid Time off
401K with up to 3% Match
Employee discounts on Vehicles Service and Parts
Professional growth and development training on a quarterly basis.
Here is what you will be doing:
Screen inbound & outbound calls to generate service appointments via phone or internet
Handle all incoming service calls
Set service appointments
Work with outbound call lists accordingly to set an appointment for service due manufacturer campaigns parts ordered etc
Handle all incoming service calls
Set service appointments in appointment system
Prioritize filling gaps in the current schedule and balancing proper work mix based on store capacity levels per skill level
Provide outstanding customer service with problem solving skills & product knowledge
Establishes and attains goals developed by management of providing the customer with excellent service and responsive follow up aimed at increasing sales results
Here is what you will need:
High school diploma/GED required
Enthusiastic and motivated individual seeking an opportunity to be successful
Engaging personality with strong communication and customer service skills that come across on the phone
Proficient on multi line phone system & computer software such as Teams VOIP phone systems Zoom Microsoft word Microsoft excel Microsoft outlook and Google.
Must be organized detailed oriented able to multitask and have great listening skills.
Previous customer service experience is a huge plus
Must be submit to pre-employment screening to include criminal background check and drug screening
High School Diploma/GED is required
Required Experience:
Senior IC
Employment Type
Full-Time
