drjobs Service Response Team

Service Response Team

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1 Vacancy
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Job Location drjobs

Lehi, UT - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!

About the Role

At LendingClub we take pride in helping our members improve their financial health through our ethos of service: Lending Care. As leaders in the market we seek individuals who are beginning their career inspired by our vision and embody our values.
By joining the Service Response Team youll have the opportunity to empower those who strive to achieve financial success. You will be a guide to our borrowers as they start a relationship with LendingClub and continue along their path to financial health.

In this role youll experience a dynamic call center environment where youll deliver best-in-class member interactions via phone email and chatdriven by three simple principles: Build a Relationship Make It Easy and Think Ahead. Youll also play a key role in identifying potential fraud or credit risks helping customers navigate complex financial situations and supporting those facing hardship with empathy and precision.

What Youll Do

  • Rotate between phone and non-phone responsibilities based on business needs

  • Take inbound calls to assist members with loan applications payments account updates and financial hardship solutions

  • Identify and escalate potential fraud or credit concerns during customer interactions

  • Guide borrowers through the application process with empathy and professionalism

  • Help members understand and evaluate their financial options using LendingClub products

  • Promote digital tools and services to enhance the member experience

  • Cross-train across departments to stay current on procedures and tools

  • Simplify complex financial concepts to help members make informed decisions

About You

  • 2 years of experience in a call center or phone-based customer service role

  • Strong interest or background in fraud detection credit analysis or financial services

  • Excellent communication critical thinking and problem-solving skills

  • Comfortable using CRM systems and switching between phone email and chat

  • Reliable punctual and able to follow a structured schedule

  • High school diploma or GED

Pay:$24.00/hr

Start Date: We are looking to hire for September 08 2025

Schedule: 9:30 - 6 PM Monday - Friday (Subject to change due to business need)

Work Environment: Our training is a required hybrid work model of Tuesdays Wednesday & Thursdsays in office. After training there is an opportunity for this role be be completely work from home.

Virtual (Work from Home) Considerations

LendingClub offers hybrid in-office. The following are requirements to perform this role virtually (work from home):

  • Have a quiet dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work.

  • Have high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed)

  • Be able to connect directly into your modem/router (not via wifi); ethernet cord provided

  • Be comfortable trouble shooting technical issues without in-person IT support

  • MUST live and work within 75 miles of the LendingClub office hiring this role.

  • While working it is expected that you are not the primary caregiver to any pets children or elderly.

Working Conditions

Required to be on the phones work on a computer and at a desk for extended periods of time including viewing a screen using a mouse manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic fast-paced call center environment where natural and regular work stressors can occur.

What Makes LC different

A great place to build your career

We want you to learn and grow with us. Onboarding programs on-the-job training career-development sessions and performance check-ins keep you on a path toward the next level. Last year 57% of our new Operations managers were promotions from within the company.

We celebrate individuality

Individual perspectives and experiences make us and our business betterthere is no typical LendingClub employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups supporting female LGBTQ Black Asian Latinx Jewish parent and veteran team members offer more ways to feel connected and supported within our LendingClub community.

You are worth it

We want every employee to feel valued. One way we do that is through our generous compensation and benefits package which includes:

  • Generous paid time off

  • 401(k) match up to 4% ($5000 per year max)

  • Wellness program with cash incentives and more!

Perks with purpose

We also offer a wide range of onsite perks to help you get the most out of your day.

  • Onsite gym locker room showers and a bike room

  • Public Caf in the building

  • Onsite barista for made to order coffee smoothies and teas

  • Light-filled colorful workspaces that encourage collaboration and innovation

  • Covered parking

  • Basketball courts and open field for sports activities

  • Healthy snacks and drinks

Position ineligible for visa sponsorship.

Check us out on social media!


LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at

Employment Type

Full-Time

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