Customer Advocate

Are you passionate about making a difference in peoples lives Do you enjoy working in a service-oriented industry If so this opportunity may be the right fit for you!

Modivcare is looking for an experienced Customer Advocate II to join our team. This position plays a vital role in supporting our Transportation Providers by addressing inquiries resolving concerns and ensuring accurate and efficient service delivery. The ideal candidate will be a strong communicator with a passion for delivering excellent customer service in a fast-paced call center environment.

This role

• Assists Transportation Providers with transportation-related questions and concerns.
• Schedules modifies and cancels reservations as requested.
• Documents complaints and provider concerns thoroughly and accurately.
• Inputs and maintains accurate trip data and performs trip corrections mileage/cost adjustments cancellations and retro trip insertions.
• Refers unresolved grievances to the appropriate department for further investigation and resolution.
• Supports escalation procedures and negotiates trip costs when outside of contractual agreements.
• Provides support to peers in achieving exceptional service standards.
• Responds to calls on the Transportation Provider line.
• Participates in required meetings and other assigned projects or duties.

We are interested in speaking with individuals with the following

• High School Diploma or General Education Degree (GED) required.
• One (1) or more years of experience in a contact center or customer service environment involving high phone volume and data entry preferred.
• Or equivalent combination of education and/or experience.
• Strong verbal and written communication skills with a customer-first mindset.
• Excellent listening and interpersonal skills.
• Proficiency in Microsoft Word Excel and Outlook.
• Ability to work independently and within a collaborative team.
• Capacity to remain calm and courteous under pressure.
• Detail-oriented with excellent organizational skills and accuracy in data handling.
• Positive attitude and commitment to high-quality service delivery.
• Ability to quickly learn new systems and processes follow complex instructions and type accurately.

Salary: $19/hr

Modivcares positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role the number of roles and the number of applications received. We encourage our prospective candidatesto submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities andencourage prospective candidates to check back often for new postings.

We value our team members and realize the importance of benefits for you and your family.

Modivcare offers a comprehensive benefits package to include the following:

• Medical Dental and Vision insurance
• Employer Paid Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail hotel food restaurants car rental and much more!)

Modivcare is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider all applicants for employment without regard to race color religion sex sexual orientation national origin age handicap or disability or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance please reach out to us at