La Paloma Country Club is seeking an experienced and dynamic Food & Beverage Supervisor to join our leadership team. This role is essential in driving service excellence by leading the front-of-house team during daily operations. The ideal candidate is hands-on service-driven and excels in floor management to ensure an exceptional guest experience.
Key Responsibilities:
- Supervise and lead daily floor operations in all dining outlets.
- Maintain a visible presence during service to support staff and engage with members.
- Uphold service standards and coach team members in real-time to ensure consistency.
- Monitor ticket times guest satisfaction cleanliness and table turns.
- Manage opening and closing duties ensuring checklists are completed accurately.
- Assist with scheduling daily pre-shifts side work assignments and team communication.
- Handle guest concerns promptly and professionally ensuring successful recovery.
- Collaborate with kitchen leadership to ensure seamless food service and accuracy.
- Train develop and mentor front-of-house team members
Qualifications:
- 2 years of supervisory or lead server experience in a high-volume restaurant or club setting.
- Strong leadership and communication skills.
- Ability to multitask stay calm under pressure and make confident decisions.
- Flexible schedule including nights weekends and holidays.
- Familiarity with POS systems (Jonas experience is a plus).
- Passion for hospitality and commitment to delivering exceptional service.
Required Experience:
Manager