Service Team Dispatcher
Service Team Dispatcher
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Job Description
About Air Systems
Air Systems a subsidiary of EMCOR Group is a leader in HVAC plumbing sheet metal high purity process piping and building automation systems. As part of EMCOR the worlds leading provider in our field were passionate about providing our clients with solutions that make a real difference.
Job Overview
Air Systems Inc. is looking for a Dispatcherto join our Service team in San Jose CA. We are seeking a full-time Service Team Member to support our service department by responding to customer service calls and assisting with project work. This non-exempt position reports directly to the Service Team Supervisor.
Key Responsibilities
- Schedule and dispatch technicians to job sites based on company policies and customer requests utilizing dispatch software email and phone communication.
- Accurately record and maintain service-related information including customer requests completed work invoicing details maintenance agreements and financing.
- Assess work orders to determine required personnel materials and equipment; coordinate with the Purchasing Manager to ensure technicians are fully prepared each day.
- Address and resolve customer inquiries and complaints in a timely and professional manner.
- Analyze information and evaluate results to identify optimal solutions and resolve service-related issues.
- Communicate clearly and professionally with customers vendors and external partners representing the organization in a positive manner.
- Prepare and review daily work orders for accuracy; close out work orders to generate invoices and track technician payroll hours including time confirmations.
- Keep both customers and technicians informed of order statuses and any scheduling changes.
- Perform customer service duties such as answering incoming calls scheduling service appointments following up with customers and promoting Planned Maintenance Agreements.
- Handle general clerical tasks including filing and administrative support for both the service and retrofit departments.
- Provide assistance to the Service Team and Service Vice President with special projects as needed.
Qualifications
- Proven experience in service-related dispatch or customer service roles (2 years preferred)
- Strong organizational multitasking and leadership skills
- Exceptional customer service and communication abilities including a professional phone presence
- Skilled in problem-solving using logic and reasoning
- Ability to build rapport with field personnel and effectively navigate challenging situations
- Proficient in Microsoft Office Suite (Excel Word); comfortable learning new software
- Positive team-oriented attitude with flexibility to adapt in a fast-paced environment
- Willingness and eligibility to work overtime during busy seasons
- High school diploma or GED required
Preferred Qualifications
- Knowledge of HVAC parts systems and terminology
- Prior experience as an HVAC technician technical support or sales in the HVAC industry
- Previous dispatch or construction industry experience is a plus
Benefits
- Comprehensive health coverage (medical dental vision prescription).
- Telehealth access and HSA/FSA options.
- Employer-paid Life Accident and Disability Insurance: 1.5 times your salary.
- Generous paid time off with increases each year 10 paid holidays.
- On-site employee gym and EV plugs and/or bike commuter benefits.
- Opportunities for professional growth through educational assistance and career development programs.
- A flexible work environment and culture that prioritizes team collaboration work-life balance and personal well-being.
Why Air Systems
At Air Systems we believe in fostering an environment of growth integrity and respect. We take pride in being an employer that values safety teamwork and a commitment to excellence. OurStandards of Successreflect the values we uphold in every project:
- Safety First: We care about the safety and well-being of our employees partners and clients.
- Teamwork: We work together with respect integrity and a shared commitment to excellence.
- Innovation & Growth: Were always looking for better ways to do things and we encourage creativity and continuous improvement.
At Air Systems we respect your privacy and protect your personal information. The data you provide during the application process will be used solely for recruitment purposes and kept confidential. We do not share your information with third parties except as required by law or with your consent.
Notice to prospective employees:There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companieslist open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
As a leading provider of mechanical and electrical construction facilities services and energy infrastructure we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
Competitive Salary: $30-$40 per hour based on experience.
#airsys
Employment Type
Full-Time
