Customer Service Representative
Customer Service Representative
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Job Description
Job Summary:
American Leak Detection of Maryland is looking for a qualified Customer Service Representative who has the ability to manage the customer relationship from first call to final invoice. Working closely with our Field Technicians you will ensure the smooth operations of a world-class leak detection company. Previous experience in a service industry is a plus. Working with enterprise customer relationship management software (such as Salesforce) is highly desirable.
Greater Baltimore Maryland Area
Base Salary
- $23 - $26 hourly (equivalent to $48k-$54k annually) depending on experience
- Potential advancement opportunities
Job Type
Full-time: M-F 8am-5pm
100% In-office position
Position includes:
- Hourly pay
- Overtime Pay(as applicable)
- Paid Travel Time(as applicable)
- Medical Dental Prescription Benefits
- Paid Vacation
- Paid Sick time
- Paid holidays
- Paid Training
- Year-round work
Great candidates are likely to be
- Service oriented
- Comfortable with learning and using new technology
- Enjoy working with customers and operations personnel
- Enjoy working for a growing organization offering new experiences and career growth
We prioritize developing our employees and providing comprehensive training in state-of-the-art methods and techniques using the best in equipment. We also provide all that youll need to perform your job and serve our customers.
In the job youll be asked to:
- Answer service calls and accurately record information from customers into database software
- Provide professional and courteous services to all customers
- Set schedule for leak detections service calls and repairs
- Prepare work order and distribute to technician
- Dispatch service orders and relay messages via phone email text messages or other communication methods
- Assist with collections and coordinate with collection agency
- Handle customer questions and complaints; when the issue is beyond the representatives knowledge forwards to the assigned specialist or otherstaff
- Assist in marketing projects while updating daily schedules and calendars
- Contact customers to assess customer satisfaction
- Prepare and file invoices and documents and compose correspondence as requested
- Assist in familiarizing newly onboarded Customer Service Representatives in office protocols & procedures
Desired Qualifications
- A background in customer service for a business or company related to construction plumbing or other trade
- Enjoy being in a job that rewards intuitive hardworking efficient people who have a keen eye for detail and enjoy working with customers
- Ability to deliver excellent customer service over the phone and via email
- Exceptional team player; fun energetic goal oriented optimistic with a positive attitude
- Self-motivated enjoy working independently self-starter and organized
- Neat appearance witha high standard of professionalism and character.
Education & Experience
- High School diploma or equivalent (college a plus)
- Prior office administration experience
- Proficientinusing QuickBooks
- Knowledge of Salesforce
- Experience withinvoicing
- Familiar with Maryland/DC geographical areas
- Veterans from all branches are highly desired & encouraged to apply
A little bit about our Company and team
Founded over 40 years ago and teeming with great people American Leak Detection has become the world leader in accurate non-destructive detection of hidden water sewer gas and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced sophisticated technology. Our millions of satisfied customers include residential homeowners and industry professionals like plumbers building contractors insurance adjusters apartment managers drain cleaners restoration specialists Homeowners Associations and municipalities.
Reach out today and let us know youre interested in learning more! Visit the Careers section of our website American Leak Detection @
Required Experience:
Unclear Seniority
Employment Type
Full-Time
