DMV Customer Service Center Work Leader Floaters - #01441 & #01480 Staunton District
DMV Customer Service Center Work Leader Floaters - #01441 & #01480 Staunton District
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Title: DMV Customer Service Center Work Leader Floater - Staunton District
State Role Title:Court Municipal and License Clerks
Hiring Range: $47 355.00 - commensurate with DMV experience.
Pay Band: 3
Agency: Department of Motor Vehicles
Location:Staunton District Office
Agency Website:
Recruitment Type: Agency Employee Only - A
Job Duties
Opportunity for Current DMV Employees Join our team as a Work Leader Floater!
Are you passionate about customer service and ready to take the next step in your DMV career The Virginia DMV is hiring 2 Work Leader Floaters for the Staunton District supporting the Charlottesville Culpeper Fredericksburg Harrisonburg Lexington Stafford Staunton Waynesboro Winchester and Woodstock Customer Service Centers.
As a Work Leader youll do more than provide top-notch service youll mentor guide and inspire your colleagues while performing vital customer transactions issuing DMV credentials and conducting road and vision tests. Youll be a key resource for licensing and testing expertise help train new team members support management initiatives and step in as acting manager when needed.
What Were Looking For:
A strong customer service background
Leadership and mentoring skills
The ability to work independently and adapt to different locations
Knowledge of DMV policies procedures and Virginia motor vehicle laws
At DMV we proudly serve over 6 million drivers and ID holders and more than 8 million vehicles across Virginia. Were committed to building a workplace around our core values Trustworthiness Respect Accountability Integrity and Teamwork (TRAIT) and we live those values every day.
If youre ready to grow your career make a real difference and be part of a supportive and dynamic team we want to hear from you!
Customer Service Centers are typically open Monday through Saturday.
Minimum Qualifications
Minimum KSAs:
Strong understanding of effective customer service strategies including conflict resolution and handling escalated issues.
Knowledge of motor vehicle laws and DMV regulations to ensure compliance and accurate service delivery.
Proficiency in financial procedures including fee processing and documentation.
Awareness of privacy standards for handling and protecting sensitive customer information.
Familiarity with DMV operational procedures including customer transactions and documentation requirements.
Ability to interpret and apply complex regulations to ensure compliance and proper service delivery.
Proficiency in Microsoft Office Suite DMV-specific software and other technical tools to manage operations.
Strong organizational and multitasking skills to manage daily operations efficiently in a high-pressure environment.
Communication skills for clear and effective interactions with team members customers and stakeholders.
Additional Considerations
Skills in mentoring coaching and developing staff to achieve performance goals and professional growth.
Proven ability to manage daily operations ensuring procedural compliance and service excellence.
Advanced problem-solving abilities to analyze situations make informed decisions and implement effective solutions.
Adaptability to frequent changes in policies procedures and technologies.
Leadership skills to foster a collaborative and productive team environment.
Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
Drivers License: Must possess and maintain a valid drivers license with fewer than 6 demerit points.
Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
Submission of an online application is required. DMV does not accept applications resumes cover letters any other format. When applying for jobs please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone:
Email:
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Employment Type
Full-Time
