Senior Account Manager - Bilingual (Mandarin/English)
Senior Account Manager - Bilingual (Mandarin/English)
Posted on :
25-07-2025
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1 Vacancy
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Job Description
Spreetailpropels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history:.
Work Your Way:
At Spreetail we believe in empowering our employees to work in the way that suits them best through our Work Your Way approach. Each team member has the flexibility to choose where they work most effectively each weekwhether thats from home a coffee shop or the office. While flexibility is key we also value the power of in-person connection. Thats why we bring our corporate team together in Lincoln each quarter for a week of intentional collaboration team building community engagement and our All-Hands meeting. Its the best of both worlds: the freedom to work your way with meaningful opportunities to connect and grow together. Please scroll to the bottom of the job posting to confirm that your state qualifies for the Work Your Way program.
The Account Manager is central to empowering brands that partner with Spreetail for fulfillment services driving their success and exceeding expectations. We are intensely dedicated to the specifics that ensure a brands triumph as they rely on Spreetail to manage and fulfill their customer orders across numerous marketplace platforms. The successful candidate will possess a keen understanding of the market landscape for these services be adept at structuring highly competitive agreements and serve as a strategic advisor to help brands define and reach their long-term aspirations.
How you will achieve success:
- Understand and actualize the size of brand GMV opportunity to effectively help build a contract model for fulfillment services. Use market insights to estimate realistic opportunities with brands.
- Build and manage brand long-term strategy into actionable steps. Motivate team members peers and brand leadership to develop a long-term strategy and drive that strategy with every interaction.
- Manage day-to-day account level health including but not limited to on-time delivery rate receipt accuracy inventory management customer issues forecasting and sales performance.
- Establish and build strong working relationships with business leaders at all levels. Manage day-to-day brand communication and ongoing relationships as it relates to current new and upcoming projects. Manage brand input and feedback for all projects with detailed directions and timelines. Consistently going over and beyond to deliver on best-in-class Brand experience.
- Formulate and present brand reporting for overall account health. Provide actionable insights and takeaways that will close any performance gaps noted. Lead brand calls; facilitating agenda items tracking questions and managing call takeaways to completion. Complete Weekly Business Review; researching any account level issues or misses to plan. Identify action plans and manage to successful completion.
What experiences will help you in this role:
- Bachelors degree in Business Finance Project Management or Client Services.
- Must be fluent in Mandarin and English with the ability to effectively communicate and translate with Mandarin-speaking Brands.
- Experience in project management or account management. At least 5-6 years managing 3PL clients with net sales exceeding $20 million annually.
- Proven ability to consistently and positively contribute in a fast-paced environment. Ability to effectively communicate with client leaders of all levels (C-level down to entry-level support roles).
- Ability to work independently and manage personal and team member time keeping deliverables and deadlines top of mind. Creative thinking and problem-solving aptitude along with strong writing phone and presentation skills.
$91000 - $135000 a year
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $91000/year to $135000/year. Pay is based on a number of factors including geographic market location and may vary depending on job-related knowledge skills and experience. Spreetail is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our external career site.
In an effort to MakeSpreetailBetter wehirepeople that are aligned with our valuesand are passionate about pursuing ecommerce believe the right person can learn what is needed tosucceedin their role soweencouragejob applicants toapply even if you dont meet all the qualifications looking for diverse backgrounds and perspectives so wedont require college degrees andwelcomenon-linear career role highlights your experience and gets you excited please apply!
What you can expect from us:
We provide the flexibility to take care of yourself.Spreetail operates in a work culture that promotes results and encourages taking time off when addition to a generous vacation policy we also offer paid time-off for your wedding weekpaid parental leaveand support for parents of growing families.
We celebrate accomplishments.Each year at Spreetail is a milestone with the opportunity to receive special gifts swag store credit or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards.
We care about your Health & Wellness.Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources.Learn more about our benefits & perks package.
We create the opportunity to revolutionize your community.We encourage Spreetailers to give back and make a social impact and we offer paid time off to do it.
Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status. For individuals with disabilities who would like to request an accommodation please email
To qualify for Work Your Way eligible applicants must reside in one of the following states:
Arkansas Colorado Delaware District of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Massachusetts Mississippi Montana Nebraska Nevada New Hampshire New Jersey New Mexico North Dakota Ohio Pennsylvania Rhode Island South Dakota Tennessee Texas Utah Vermont Washington West Virginia or Wyoming.
Please be aware of scammers.Spreetail will only contact you through Lever or the domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to directly if you have any concerns. Emails from @ are fraudulent.
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Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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