Dir Quality Assurance
Dir Quality Assurance
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
With a career at The Home Depot you can be yourself and also be part of something bigger.
Position Purpose:
The Director of Quality Assurance serves as the strategic leader driving quality excellence across a portfolio of Private Brand categories ensuring products consistently exceed customer expectations and align with The Home Depots brand promise. The Director leads a global quality organizationincluding teams in the U.S. and Asiaprioritizing investments initiatives and resources to mitigate risk reduce returns improve product ratings and enable sustained sales and margin growth. This role plays a critical part in embedding a culture of quality accountability and continuous improvement throughout the product lifecycle.
Key Responsibilities:
- 40% Provide Strategic Quality Leadership: Lead the development and execution of the overall quality strategy across multiple Private Brand categories driving enterprise-level initiatives such as systemic corrective action frameworks early-stage product quality integration and executive-level quality reviews. Serve as the key advisor to senior Merchandising leaders on quality risks and opportunities.
- 25% Build and Scale a High-Performing Global Team: Lead and develop a global quality organization fostering a culture of accountability innovation and continuous improvement. Guide senior managers and quality leaders in coaching their teams driving engagement and building capabilities aligned with business needs.
- 20% Develop and align Enterprise Quality Priorities: Partner with cross-functional executive stakeholdersincluding Merchandising Product Development and Supply Chainto align global quality initiatives with The Home Depots strategic objectives. Prioritize investments and initiatives that have the highest potential impact on customer experience and business performance.
- 15% Define and Drive Quality KPIs and Performance Targets: Establish and track key quality metrics and long-range targets in partnership with DMMs and business leadership. Use data-driven insights to monitor product health optimize returns and star ratings and inform merchandise strategies.
Direct Manager/Direct Reports:
- This Position typically reports to VP Product and Engineering
- This position has up to 3 direct reports.
Travel Requirements:
- Typically requires overnight travel 20% to 50% of the time.
Physical Requirements:
- Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stop or lift light objects (typically less than 8 pounds).
Working Conditions:
- Typically in a comfortable environment but with regular exposure to factors such as temperature extremes moving machinery loud noise and fumes which cause noticeable discomfort or a moderate risk of accident or illness.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- 7 years of previous related work experience
- 10 years of previous leadership experience
- Working knowledge of Microsoft Office Suite
- Working knowledge of Tableau
- Working knowledge of presentation software (e.g. Microsoft PowerPoint)
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Ability to draw accurate conclusions from financial documentation
- Demonstrated project management skills
- Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
- Ability to negotiate handle complaints settle disputes and resolve grievances with both internal and external customers
- Excellent written and verbal communication skills
- Engineering degree demonstrated ability to solve tough problems solid decision-making skills proven ability to communicate to large teams and senior executives and ability to develop talent are preferred
Minimum Education:
- The knowledge skills and abilities typically acquired through the completion of a bachelors degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
7 Years
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Balances Stakeholders - Anticipating and balancing the needs of multiple stakeholders
- Develops Talent Developing people to meet both their career goals and the organizations goals
- Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
- Drives Results Consistently achieving results even under tough circumstances
- Decision Quality - Making good and timely decisions that keep the organization moving forward
- Directs Work - Providing direction delegating and removing obstacles to get work done
- Interpersonal Savvy - Relating openly and comfortable with diverse groups of people
- Persuades - Using compelling arguments to gain the support and commitment of others
Employment Type
Full-Time
