Custom Jewelry Project Manager
Custom Jewelry Project Manager
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Job Description
ABOUT THE COMPANY
At CustomMade we believe engagement rings should be as personal as the relationships they represent. We make it easy to create a ring thats both one-of-a-kind and affordable. Turns out people really like that and word is really spreading quickly! Weve created 30000 pieces of custom jewelry and helped 12000 couples get engaged but were still just getting started reshaping the jewelry industry.
ABOUT THE OPPORTUNITY
Our offering is built on a one-on-one specialized and custom design experience and service. As a Custom Jewelry Project Manager youll be at the heart of that working with customers from initial request all the way to a fully designed one of a kind piece. Youll be the face of our company to the customer coordinating with our designers gem experts and production specialists to help design and create their dream ring.
In this role youll be evaluated primarily on your ability to connect with customers coordinate design and gem selection and effectively execute the customers design vision. Each project you handle will be unique and require creativity discretion and independent judgment. Our customers are at the heart of our process and as a Custom Jewelry Project Manager youll be an integral part of both their success and ours.
A typical day would include things like:
Building and maintaining customer relationships:
- Work closely with new and existing customers through online messaging.
- Manage ongoing relationships with existing customers and support on their future projects
Sharing design and material expertise:
- Understand key customer preferences to bring their design ideas to life
- Make thoughtful design and material recommendations that align with the customers priorities
- Coordinate with our technical teams to successfully translate the customers vision into a manufacturable design
- Present concept sketches and 3D renderings to customers answering questions and receiving feedback for subsequent revisions
- Communicate design revisions to our CAD designers and concept sketch artists
- Share and discuss diamond or gem options
Managing the overall success of your projects:
- Approach each project individually to make the design and development process fun and easy for the customer based on their needs and working style
- Create and present quotes for customers that fit their budget and design requirements
- Plan and manage project timelines with consideration of sketch CAD and manufacturing to ensure deadlines are met
- Handle all post-production related correspondence including resizing repairs maintenance and customer satisfaction.
Contributing to internal development:
- Review communication techniques technical guidance and project strategy feedback with your manager
- Experiment with new approaches and resources with the guidance of your manager
- Establish and maintain positive working relationships with other Project Managers and cross functional partners
We are open to in-office candidates (Cambridge MA) and remote candidates. Our business is fully online so no in-office presence is required.
COMPENSATION & BENEFITS:
- Competitive base compensation added commission
- $68000- $72000/yr total on-target earnings
- $45000/yr base compensation commission of 4.5% of sales
- This is a full-time role with full benefits (health vision dental)
- 401k match
- Employee jewelry discount
- Holidays and paid time off
- Standard business hours Monday-Friday schedule
QUALIFICATIONS SKILLS & ABILITIES
- Excellent written communication skills ability to communicate clearly with personality through written text
- Client-facing experience in sales hospitality luxury retail or account management
- A passion for jewelry and design and an interest in the creative development process
- Discerning visual taste
- Resourcefulness - the ability to make good decisions in the absence of perfect information
- Preferred but not required
- A track record of achieving strong sales results
- Experience in fine jewelry sales
- Technical experience as a jewelry designer bench jeweler or artist
- Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work
- Bachelors degree from a competitive college/university
Interested in this role but dont meet all the requirements listed Wed still love to hear from you! Apply and share why you think youre right for the job and what sets you apart.
Required Experience:
IC
Employment Type
Full-Time
