HR Service Center Representative I
HR Service Center Representative I
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$ 17 - 25
1 Vacancy
Job Description
Job Summary
The HRSC Representative I is the main point of HR contact for all of Drexel Universitys faculty professional staff retirees and students. They are responsible for responding to employee and student inquiries while providing exceptional customer service by answering all in-bound calls and email inquiries about HR related topics. The HRSC representative partners closely with our colleagues in the HR Centers of Excellence who include Benefits Talent Acquisition HRIS Compensation Learning and Development and the HR Business Partner Team by working side-by-side with these areas daily to ensure efficiency and support their strategic plans. The HR Service Center Representative I is responsible for covering the front desk in the main HR Suite on campus and processes all of the necessary paperwork which include Student New Hires and ensures compliance of the form I9s. Additionally the HR Service Center Representative I works on various projects in the HR department in a support role.
Essential Functions
- Respond to all inquiries submitted via phone email postal service etc. related to HR topics which include Benefits Compensation Talent Acquisition Performance Management and general HR policy and procedures questions in a timely and efficient manner.
- Prioritize issues and escalate issues as necessary.
- Administer all Unemployment Claims for the University by working closely with our HR Business Partner Team and Third-Party Administrator.
- Main point of contact for HR-related events such as Employee Appreciate Day and Service Award Ceremony.
- Take ownership of all incoming inquiries by partnering with the appropriate Center of Excellence and sees through all open items until they are closed.
- Possess an understanding of our HR System applications Benefits HR policies and Leave processes and administration to ensure compliance and reduce company exposure.
- Track incoming trends and identifies areas of opportunities within HR.
- Verify employee/student identity and consistently maintains confidentiality and confidential information.
- Monitor customer satisfaction levels and participate in developing improvement plans.
- Data entry/collection of various employee changes to include new hires job changes personal data changes and benefits.
- Ensure accuracy of Personal Action Form transactions.
- Communicate with departments on corrections and/or clarifications of job data to ensure Drexel policies and procedures are adhered to.
- Maintain a working knowledge of supported systems and continually strives to enhance knowledge through ongoing training reading and participating in projects and improvement initiatives.
Required Qualifications
- Minimum of a Bachelors Degree orthe equivalent combination of education and work experience. (Please review the Equivalency Chart for additional information.)
- Minimum of 0-2 years experience in Human Resources Call Center and/or HR Service Delivery including:
- Experience with Microsoft Office applications (Word Excel Access etc.).
- Knowledge of HR systems and web-based employee self-service applications.
- Basic knowledge of employee benefits employment practices and recruitment.
- Proven ability to multi-task and work in an ever-changing environment.
- Ability to work in a team environment with a service focus.
- Scheduling flexibility to include working overtime based upon the needs of the department.
Preferred Qualifications
- Bachelors degree in HR or business-related field
- Strong communicator both verbal and written with strong listening skills.
- Good problem-solving skills.
- Good analytical skills needed to manage time well prioritize effectively and handle multiple deadlines.
Physical Demands
- Typically sitting at a desk/table
- Typically standing walking
- Lifting demands 25lbs
Location
- University City - Philadelphia PA
Additional Information
This position is classified as Non-Exempt grade H. Compensation for this grade ranges from$17.14 to $25.71 per hour. Please note that the offered rate for thisposition typically aligns with the minimum to midrange of this grade but it can vary based on thesuccessful candidates qualifications and experience department budget and an internal equity review.
Applicants are encouraged to explore the Professional Staff salary structure and CompensationGuidelines & Policies for more details on Drexels compensation information about benefits please review Drexels Benefits Brochure.
Special Instructions to the Applicant
Please make sure you upload your CV/resume and cover letter when submitting your application.
A review of applicants will begin once a suitable candidate pool is identified.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
