Network Operations Engineer
Network Operations Engineer
Posted on :
25-07-2025
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1 Vacancy
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Job Description
Description
Position at Zones LLC.
Company Overview:
When it comes to IT solution providers there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings theres really only one: Zones First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need Zones a Minority Business Enterprise (MBE) in business for over 35 years specializes in Digital Workplace Cloud & Data Center Networking Security and Managed/Professional/Staffing services. Operating in more than 120 countries leveraging a robust portfolio and utilizing the highest certification levels from key partners including Microsoft Apple Cisco Lenovo Adobe and more Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need they can Consider IT Done. Follow Zones LLC on Twitter @Zones and LinkedIn and Facebook.
Position Overview
Asa Network Operations Engineer to develop and maintain functional and secure networks. You will mentor a team of engineers to troubleshoot and optimize our networks for our users.In this role you should have excellent problem-solving skills and thorough knowledge of network administration and architecture. If youre also passionate about security and data protection wed like to meet you.Also we can say that L1Network Engineers roles and responsibilities include the following.
Key Responsibilities.
- 24x7 Service Operation. Rotational shifts.
- Monitoring of IT infrastructure Servers Storage Backup Network (Switch Router Firewall) Security Devices such as IPS IDS etc.
- Categorization and Qualification of alerts from monitoring platform and enagaging the respective teams
- Proficient in multiple monitoring tools preferable ScienceLogic Zabbix Manage Engine etc.
- Proficient in ticketing tool preferably in ServiceNow Manage Engine Ivanti etc.
- Able to perform initial trouble shooting on the ticket so as to resolve the simple issues quickly
- Able to perform Major Incident Management and participate in Bridge call
- Fair knowledge of Layer 1 / Layer 2 and Layer 3 technologies. (VLAN STP Routing protocol like OSPF BGP IP/MPLS L3VPN Carrier Ethernet Transport Network (Ciena SDH/ Native Packet Transport) and testing and monitoring.
- Eager to learn new age technologies (Routing and switching BGP MPLS OSPF VLAN SDWAN CC Security)
- Close coordination with Duty Manager on ticket queue management and in instances of bulk receiving of tickets/ SR.
- Route incidents/ SRs/ Changes to right stakeholder for troubleshooting in case it is not solved and within SLA time.
- Fault handling and escalation (identifying and responding to faults on clients systems and networks liaising with 3rd party suppliers handling escalation through to resolution).
- Maintain high level of vigilance for any major incidents or widespread network or service impacting events.
What you will bring to the team:
- Excellent English communication skills
- A minimum of 2 /3 years experience in a similar role
- Good at working under high pressure situation.
- Work well in a busy team being quick to learn and able to deal with a wide range of issues.
- Team Player
Zones offers a comprehensive Benefits package.
While were committed to providing top-tier solutions we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits including Medical Insurance Coverage Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.
While were committed to providing top-tier solutions we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits including Medical Insurance Coverage Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.
At Zones work is more than a job its an exciting careers immersed in an inventive collaborative culture. If youre interested in working on the cutting edge of IT innovation sales engineering operations administration and more Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin veteran status or on the basis of disability.
Employment Type
Full-Time
Key Skills
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