Job File Coordinator Team Lead

Servpro

Posted on : 25-07-2025

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1 Vacancy

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Job Location

Midlothian, VA - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 25-07-2025

Job Description

Responsive recruiter

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

For more than 35 years SERVPRO of Richmond Chesterfield Henrico and Tri-Cities has been making a difference in our community and we are excited about our expansion in the Chesapeake Newport News and Arlington area! This locally owned and operated family-run business started from the ground up to become one of the largest most stable and well-respected disaster restoration companies on the East Coast. Though we are ever-growing we still maintain a close-knit family environment and truly pride ourselves on the collective goal of helping people through their fire and water disasters.

As deemed one of the Top Workplaces in Richmond and Chesapeake our SERVPRO team will actively invest in the development and advancement of your career while you enjoy the gratifying experience of helping people through difficult situations. We invite you to join our team or rather our Team Bahen family and feel the accomplishment of directly impacting our community by helping making fire and water damage Like it never even happened. Our company offers a robust benefit package continuous education opportunities and a fantastic team-oriented environment.

We are seeking a dedicated and experienced Job File Coordinator (JFC) Team Lead to join our team in Midlothian VA. The JFC Team Lead is responsible for managing a team of Job File Coordinators and assigned Project Manager ensuring efficient and smooth workflows. Our idea of the ultimate candidate is one who is proactive experienced truly enjoys providing exceptional customer service able to take ownership and work in a fast-paced environment. The JFC Team Lead works to ensure processes are performed according to SERVPRO Franchise guidelines with completed jobs meeting or exceeding customer expectations while also seeking way to improve team performance.

Responsibilities:

- Monitor assigned job files to include monitoring status audit and work-in-progress.

- Create preliminary quotes for services using estimating software

- Assist in scheduling Project Manager to complete jobs

- Provide timely resolution of customer questions and concerns

- Assist with after-hour questions technical support and handling customer calls as needed

- Train new hires and provide continued training sessions for performance improvement

Requirements:

- 5 years of office accounting or customer service experience
- 1 year of management or supervisory experience required

- Strong organizational and planning skills with exceptional attention to detail

- Exceptional written and verbal communication skills

- Proficient in Microsoft Office Suite and QuickBooks

- Experience in job file process and writing estimates preferred
- Drivers license in good standing

Formal Education/Training:

- IICRC certification preferred

- Proficiency in Xactimate estimating software preferred

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.

Required Experience:

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

Servpro

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Job File Coordinator Team Lead

Servpro

Job Description

Picture yourself here fulfilling your potential.

Employment Type

Company Industry

Key Skills

About Company

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