Staff Engineering Program Manager - PXE Transformation Office

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.

Staff Engineering Program Manager - PXE Transformation Office
PXE Transformation Lead

Why We Have This Role

This Transformation Office team member will play a critical role in revolutionizing our systems and processes within the Product UX and Engineering (PXE) Organization at Qualtrics. This is a highly cross-functional role that sits at the intersection of strategy and execution. You will lead initiatives that align with our goals of driving innovation and increasing efficiency in business operations (BizOps) and product development. You will analyze and seek to understand current processes identify opportunities and execute improvements that drive value through operational excellence. You will be working with leaders across the organization to drive adoption and otherwise influence the future of how the PXE organization works.

How Youll Find Success

• You enjoy creating new programs/ systems and enabling others to increase their efficiency.
• You have a high degree of curiosity and self-motivation and are a skilled generalist with the ability to thrive in fast-paced ambiguous environments.
• You can apply flexible program management process improvement and change management expertise to drive improvement efforts with Gives a variety of stakeholders.
• You have exceptional strategic thinking and problem-solving abilities including taking a problem statement as input then designing recommending and implementing a sustainable solution.
• You have strong written and verbal communication skills to effectively communicate complex ideas/concepts to stakeholders at all levels of the organization.
• You can collaborate with others to foster a culture of openness and innovation and have a strong ability to influence without direct authority.

How Youll Grow

• You will help grow and evolve the Transformation and BizOps disciples with PXE.
• You will influence core systems and processes that underpin the success of the PXE organization and Qualtrics.
• You will gain breadth of exposure and knowledge across many functions in a large Product UX and Engineering organization.
• You will have continuous exposure to senior leaders within the PXE organization.

Things Youll Do

• Own and drive BizOps or Transformation programs focused on improving core PXE processes and operational excellence quarter-over-quarter.
• Identify critical business problems by analyzing inefficiencies and bottlenecks leading teams to understand impacts across people processes technology and systems.
• Develop and implement data-driven actionable recommendations and optimized processes to enhance operational efficiency including opportunities for automation and standardization.
• Lead key strategic initiatives end-to-end managing stakeholders tracking progress against KPIs and reporting results to leadership and other audiences.
• Act as an internal consultant by providing strategic insights preparing presentations training employees and addressing urgent operational challenges proactively while staying informed on industry trends.

What Were Looking For On Your Resume

• Bachelors Degree in Business Operations Finance or related field AND 8 years of work experience in business operations program management process improvement OR equivalent experience.
• 2 years working in a Product Tech and/or Engineering organization
• 6 years management (e.g. project process vendor change) experience.
• Track record of managing business operations and transformation or change management initiatives. This includes the ability to drive significant organizational changes streamline processes and implement new systems or structures.
• Track record of managing complex business programs including implementing organization-wide improvements and optimization.
• Experience in effectively engaging consulting and informing stakeholders at all levels ensuring alignment and buy-in.
• Demonstrate results-based impact of previous transformation programs.

What You Should Know About This Team

• Newly formed team that is highly trusted by C-suite
• Team of highly skilled business operations generalist and problem solvers
• Collaborative creators with a keen ability to bring each other along on initiatives
• Expert communicators to key business stakeholders

Our Teams Favorite Perks and Benefits:

• Enjoy a $1500 experience bonus recognizing your expertise and contributions to the team.
• Collaborate and grow alongside a team of talented supportive and motivated professionals.
• Benefit from catered lunches that keep you energized and connected throughout the workday.
• Receive transportation reimbursement to ease your commute and support your daily travel needs.