Connected Services Customer Performance Specialist (SMP) M/F
Connected Services Customer Performance Specialist (SMP) M/F
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Job Description
General information
Publication date
10/01/2023Category
OPERATIONS - ENGINEERING/PRODUCTION
Job title
Connected Services Customer Performance Specialist (SMP) M/F
Contract
Permanent contract
Contractual hours
Full time
Job description
Contribute to customer satisfaction by characterizing customer expectations and usage and in particular by participating in the development and capitalization of the customer requirements of connected services:
- Know the positioning of Renault in relation to the competition and establish the customer requirements targets
- Define state of services in relation to customer satisfaction
- Define the customers functional requirements about of connected services
- Continuously improve the standards and tools necessary for the deployment of the service
Contribute to the robustness of the vehicle for customer use by ensuring the deployment of the service on innovation projects and by supporting support in the deployment of the service on projects:
- Animation of the service validation plan of his profession
- Monitoring of vehicles compliance with the service specifications and proposal of ways to improve customer requirements in case of deviation
Managerial Missions:
Cross-functional management: animation of a network of mtier/project players on connected services
Business Industry
Automotive
Profile
The Connected Services Customer Performance Specialist is mainly in charge of the Connected Services definition (Remote Smart sharing P&C V2x ...) link with the connected car (CCSConnected Car Services).
He will be part of a team with other Customer Performance Specialists (SMP) and Customer Performance Pilots (PPC) around connected services.
Main deliverables:
Specifications for Functional Customer requirements (CdC Level 4/5)
Generic service validation plan (based on the Level 5 CdC)
Customer complaint analysis file
Capitalization in order to strengthen the functional requirements of connected services
Job location
Europe Romania Bucuresti
Location
Candidate criteria
Level of experience
1 to 3 years
Languages
- English (2 : Intermediate)
- French (2 : Intermediate)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
