Field Operations Supervisor

Job Title: Field Operations Supervisor

Classification: Full-Time Non-Exempt At-Will

Reports to: Field Operations Manager

Department: Customer Support

Location: Onsite: Merced CA.

Location Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Occasional travel to and work from other Race offices or other off-site locations will be required.

Beware of recruiting scams posing as Race Communications. You can get more information about Race Communications at or contact our recruiting team directly.

About Us:

As the leading provider of 10G fiber internet in California Race Communications is a company built by the needs of the communities that we serve. Working for Race means being dedicated to bringing cutting-edge fiber internet to rural and urban communities providing opportunities enhancing technology and enabling access for generations to come.

Summary:

The Field Operations Supervisor is responsible for overseeing and coordinating the day-to-day operations of field technicians and ensuring the efficient and effective delivery of field services including installation maintenance and repair of telecommunications equipment. This role requires strong leadership technical knowledge and excellent problem-solving skills to ensure efficient and effective field operations.

This individual should be able to communicate and work effectively with external service representatives and internal team members who possess a wide variety of backgrounds personalities and communication skills. This individual should be able to work effectively in a dynamic fast-paced and evolving environment while maintaining a productive professional demeanor. This individual must be capable of working independently as well as collaboratively with other Race team members across teams and levels of our organization.

Qualifications and Experience:

• Eligibility for US Employment without sponsorship
• Minimum of 18 years of age
• A valid drivers license subject to successful verification through a DMV check is mandatory
• Minimum of 5 years of experience in telecommunications field operations with at least 2 years in a supervisory role
• Solid understanding of telecom networks equipment and technologies including fiber optics copper wireless systems and related infrastructure
• Proficient in Salesforce with experience in managing and utilizing CRM systems for field operations and data management
• The ability to effectively communicate in English including speaking reading writing and comprehension as necessary for effective job performance and workplace communication
• Proficiency in Spanish Language desirable

Skills:

• Proficient use of MS Office applications including Teams Word Excel and PowerPoint; teleconferencing applications
• Functional use of common office equipment computers and office software

Essential Duties and Responsibilities:

Team Leadership and Management:

• Leads motivates and supervises a team of field technicians providing guidance support and mentorship to foster a cohesive and productive work environment
• Conducts regular performance evaluations sets clear performance goals and provides constructive feedback to enhance team members skills and performance
• Promotes teamwork collaboration and a strong work ethic to ensure the teams success in achieving operational objectives

Field Operations Management:

• Oversees the planning and execution of field service activities ensuring optimal resource allocation efficient routing and adherence to service schedules
• Coordinates with the Dispatch Manager to receive work orders and schedule field technicians for service installations repairs and maintenance tasks
• Monitors and manages field technicians daily progress providing support and resolving any challenges that may arise

Quality Assurance and Compliance:

• Ensures that all field operations comply with company policies safety guidelines and industry regulations
• Conducts regular inspections and audits of field work to assess compliance quality of service and adherence to standard operating procedures
• Implements corrective actions and training programs as needed to maintain high-quality service standards

Technical Support and Expertise:

• Provides technical guidance and expertise to field technicians assisting in complex installations repairs and troubleshooting activities
• Stays up-to-date with industry advancements and emerging technologies sharing knowledge with the team to enhance their skills and efficiency

Customer Relations:

• Collaborates with the Customer Support team to address customer inquiries concerns and escalations related to field operations
• Ensures exceptional customer service delivery resolves customer issues promptly and strives to exceed customer expectations

Reporting and Analysis:

• Generates regular reports on field operations performance including key metrics productivity and service level achievements
• Analyzes data to identify trends operational inefficiencies and areas for improvement implementing action plans accordingly

Equipment Operations and Site Maintenance:

• Operates mechanized equipment such as a bucket truck excavators and trencher
• Climbs poles up to 40 feet and operates in bucket trucks with 32 plus ladders-Aerial ONLY
• Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways
• Adheres to and operates within the weight capacity limits specified by manufacturers for equipment and machinery:
  • Bucket Truck: 350-pound manufacturers maximum load capacity
  • Ladders: 300-pound manufacturers maximum load capacity

Vehicle Maintenance and Travel:

• Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
• Maintains a clean driving record as defined by the current fleet insurance underwriter
• Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors including businesses and/or residents depending on the nature of the job
• May be required to work overtime after hours on weekends for emergencies or be on-call as needed to ensure work is completed

Safety Awareness and Compliance:

• Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
• Understands completes and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperwork
• Understands and responds appropriately to all safety hazards and warning devices (e.g. back-up alarms smell of smoke fumes odors different colored warning tags warning sirens)
• Upholds a secure work environment by adhering to regulations procedures and company policies ensuring safety standards are consistently maintained

Supervisory Responsibilities:

• Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook
• Provides direct supervision and support to employees regarding team-related issues across various practices within the department ensuring compliance with organizational policies and relevant laws and regulations
• Lead and motivate team members to achieve goals set performance standards and provide constructive feedback through regular evaluations
• Oversee the accurate and timely submission of timecards ensuring compliance with payroll deadlines while addressing discrepancies or issues
• Identify training needs and facilitate professional development to enhance team skills and performance
• Address conflicts and resolve interpersonal issues within the team fostering a positive work environment
• Manage resources effectively ensure the team has the necessary tools to succeed and track progress towards clear aligned objectives
• Ensure compliance with company policies procedures and regulatory requirements while keeping communication open and transparent with team members
• Report team performance and project updates to upper management making adjustments as needed to meet targets
• Supervisory responsibilities may include direct supervision of subordinates along with participating in the hiring process but does not have final authority on hiring or termination decisions training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.

As Part of Our Team You Will Enjoy:

• 100% Employer-paid medical dental vision and life for all our employees
• 401 (k) with 100% Employer-matched up to 4% of your annual income
• Generous paid time off including sick vacation holiday and birthday pay
• Free Race highspeed internet and phone service where available

All offers of employment are contingent until all pre-employment requirements are met. These requirements may include drug and background screenings as well as Motor Vehicle and DOT related screening and reporting requirements.Race will consider qualified job applicants with arrest and conviction records for employment.

Background Check: Race Communications is a Fair Chance employer abiding by Federal and applicable state Fair Chance Act (s) for all applicants and additionally abides by the LA County Fair Chance Ordinance if you are applying for a position (is) associated with our Lancaster or Palmdale offices. Except as otherwise permissible under applicable laws you will not be asked to provide information about a conviction history unless you receive a conditional offer of employment. Race will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job and will also consider potential mitigating factors including but not limited to evidence and extent of rehabilitation recency of the offense(s) and age at the time of the offense(s). If asked to provide information about a conviction history any convictions or court records which are exempted by a valid court order do not have to be disclosed.

Incoming employees will participate in our Speedway to Success onboarding and orientation program and may be required to travel to an onboarding location other than their designated worksite for the first day. Remote employees may be required to attend in-person orientation and collect their assigned equipment on their first day. Further information will be provided closer to the hire date.

Race Communications is an equal opportunity employer who welcomes applications from individuals (with or without reasonable accommodation)with the skills experience and dedication to excel in their roles without regard to race religion color sex/gender (including pregnancy childbirth breastfeeding or related medical conditions) sex stereotype gender identity/gender expression and sexual orientation national origin ancestry physical or mental disability medical condition genetic information/characteristics marital status/registered domestic partner status age sexual orientation reproductive health decision-making military or veteran status or any other basis protected by federal state or local law ordinance or regulation.

To arrange reasonable accommodation(s) for qualified individuals with disabilities please contact Recruiting () to initiate the interactive process.

Updated: 06/2025