Help Desk Analyst
Help Desk Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title:
Help Desk Analyst (Onsite)
Location:
Hartford CT
Duration:
12 Months
Pay Rate:
$30/hr. on C2C / 1099 and $25/hr. on W2 all inclusive
Note:
Candidate Must Be Local to CT
Job Description
SCOPE OF WORK
The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff verifying completeness making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.
POSITION ROLE AND DELIVERABLES
We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.
Top Skills & Years of Experience
REQUIRED SKILLS AND EXPERIENCE
A minimum of one (1) year of prior experience demonstrating the following knowledge and skills:
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PC Hardware and software installation
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End user support - face to face and via telephone
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Excellent customer service skills
Its highly desirable that the candidate also have:
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Experience with computer system and user administration.
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Technical familiarity with Microsoft Active Directory.
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Experience with Windows 1011
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Experience with Office 365
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Experience with Device Management Device Imaging Device Troubleshooting
Skill Matrix
Skills
Networking
DNS
Novice (1-3 Years)
No
Skills
Operating Systems
Windows 10
Windows 11
Proficient (4-6 Years)
No
Skills
Others
Communication skills both verbal and written
Proficient (4-6 Years)
No
Skills
Others
Learning ability
Proficient (4-6 Years)
No
Skills
Others
Team work
Proficient (4-6 Years)
No
Skills
Security
Active Directory
Proficient (4-6 Years)
Yes
Skills
Tools
MicrosoftOffice
Proficient (4-6 Years)
Yes
Recruiter Details:
Name :
Contact : Eight three two - Two one nine - Three two six three
About US:
GSK Solutions Inc. is a premier information technology services company dedicated to delivering exceptional consulting solutions and staff augmentation to our valued clients. With an unwavering commitment to quality timeliness and budgetary considerations we consistently strive to exceed client expectations building a strong reputation through our reliable execution. Our expertise spans commercial and custom product development covering information security software development consulting and IT audits. We excel in managing critical time-sensitive projects for Fortune 500 clients nationwide ensuring their success is always at the forefront of our mission.
Employment Type
Full-time
