Assistant Vice President, HRO Operations
Assistant Vice President, HRO Operations
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Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.
Inviting applications for the role of Assistant Vice President HRO Operations!
In this role you will be responsible for overall HRO operations. Focus on continuous process improvements and adaptive changes. Develop and manage effective working relationships in the organization and actively collaborate with all clients. The ideal candidate will possess a strong background in HR operations excellent analytical skills and a passion for enhancing employee experiences on a global scale.
Responsibilities
Lead the overall operational activities and ensure noise-free operations along with strong customer stakeholder management
Be hands on to ensure delivery per customer expectation along with meeting defined SLA ensure customer satisfaction.
Assess actual performance against standards to resolve whether the team is on target to reach goals and take corrective actions as vital
Constantly work to find the opportunities to drive value beyond SLAs and contractual terms hence be able to drive value share and Transformation opportunity
Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. Facilitate and coordinate multiple deadlines create cohesive teams and respond quickly to management requests.
Drive regular governance/ monthly/quarterly to connect with retained leads and tower managers with strong partnerships in ensuring the success of the service delivery model
Review delivery of Customer Interaction Centre Data Management & Operations Talent Acquisition Talent Management Total Rewards and payroll processing ensuring the operational aspects and associated activities (including Build to Gross and Gross to Net Pay processing Post payroll validation T&A management reporting etc.) are accurate and delivered within appropriate timeframes and comply with relevant legislation.
Build and manage multi-disciplinary functions (process & technology) that can successfully operationalize the end-to-end engagement lifecycle of the HRO operations.
Strong understanding and proven abilities of executing industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub.
Actively work with client and internal team members in identifying and implementing the process standardization simplification and automation opportunities and act as a mentor/support for the teams.
Coach mentor train and coordinate the activities of the team
Manage the application and monitoring of the Hubs methodology framework principles and delegations
Understand the use of data to give insights to the business. Be able to make decisions using data
A reasonable level of excel usage is necessary
Leadership is key skills require to deliver HRO objectives
Strong people management
Qualifications we seek in you
Minimum Qualification
Any Graduate / Postgraduate
Relevant years of experience in HRO Ops with global exposure
Excellent analytical and problem-solving skills
Strong communication and interpersonal skills with the ability to work collaboratively across diverse teams
Ability to manage multiple priorities in a fast-paced environment.
Knowledge of workday and service now.
Preferred Qualification
Bachelor in HR / B. Com/M. Com/ MBA HR with relevant years of experience.
Experience in operation in an outsourced environment of HRO domain and in-depth end to end process knowledge
Project Management knowledge and Transition Exposure Should have transitioned large clients relationship seamlessly.
Ability to lead and build teams and build multiple internal partners.
Ability to build client partnership and work in cross functional teams especially with relationship and sales team
Ability to work in an ambiguous environment.
Quality Lean and six sigma knowledge and quality driven person
Must demonstrate a high level of self-motivation energy and flexibility
Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis
Innovative and always looking for continuous improvement in order to develop succession plan for staff
Ability to outline goals and outcomes gather data brainstorm on solutions evaluate pros and cons.
Flexibility and willingness to travel. At times it may be extensive and at short notice.
Experience in managing critical projects that have complex requirements.
Why join Genpact
- Be a transformation leader Work at the cutting edge of AI automation and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
- Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Chief
Employment Type
Full Time
