Call Center Agent
Call Center Agent
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Job Description
Job Description
We are looking for a detail-oriented and motivated Call Center Agent to join our growing team in Austin TX. In this role you will be the first point of contact for customers providing assistance resolving issues and ensuring every caller receives top-quality service. The ideal candidate is professional articulate and thrives in a fast-paced environment.
Responsibilities
Handle incoming customer inquiries via phone in a professional and timely manner
Resolve customer issues complaints and questions efficiently
Document customer interactions and maintain accurate records
Follow communication scripts and company procedures
Escalate complex issues to the appropriate department or supervisor
Meet performance targets for response time satisfaction and resolution
Maintain confidentiality and handle sensitive information appropriately
Qualifications :
Qualifications
High school diploma or equivalent; associate degree preferred
Minimum 1 year of customer service or call center experience
Excellent verbal communication and listening skills
Ability to stay calm and focused under pressure
Proficient with basic computer systems and CRM platforms
Strong problem-solving and multitasking skills
Dependable with a strong work ethic
Additional Information :
Benefits
Competitive salary ($45000 - $52000 per year)
Opportunities for career growth and internal advancement
Paid time off and holidays
Health dental and vision insurance
On-the-job training and continuous skill development
Supportive and professional work environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
