Front Desk Agent | Courtyard Portland Convention Center
Front Desk Agent | Courtyard Portland Convention Center
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Job Description
This position is responsible for anticipating guest needs providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the companys standards of quality and professionalism.
Benefits
Full Time Associates qualify for benefits (Medical Dental Vision PTO 401K)
Job Duties
Anticipates and responds to guests in a friendly and positive manner
Responsible for providing the highest level of service
Process check-ins and check-outs verify billing create reservations and process special requests
Assists guests by knowing hotel property local attractions and hours of operation of hotel outlets and services
Works as a team player in meeting guests needs and actively contributes to the efforts of other departments when necessary
Understands and follows the company guest service recovery program
Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
Monitors room availability follows restrictions and all booking policies and procedures
Education:
High school diploma or GED required
CSM Corporation offers a comprehensive benefits package to all regular full-time employees designed to support the health well-being and financial security of our employees. Our benefits include medical dental and vision insurance plans company-paid life insurance and short term disability coverage company-paid long term disability coverage for eligible employees 401(k) plan with company match tuition reimbursement voluntary benefits (critical illness hospital indemnity accident insurance pet insurance identity theft) time-off scholarship program generous hotel discounts and more! For benefits offered to regular part-time or on-call employees please email .
Required Experience:
Unclear Seniority
Employment Type
Full Time
