drjobs Regional Service Manager – Howard County Homes

Regional Service Manager – Howard County Homes

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1 Vacancy
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Job Location drjobs

Ellicott City - USA

Yearly Salary drjobs

USD 85000 - 100000

Vacancy

1 Vacancy

Job Description

We welcome applications from professionals in the hospitality retail restaurant and construction industries.

Humphrey Management is a Columbia Maryland based residential property management firm dedicated to Creating Thriving Communities throughout the Mid-Atlantic region.

The Humphrey Management portfolio is comprised of multi-family senior conventional and affordable communities. Founded in 1983 the firm manages over 75 communities and employs over 320 property management professionals. We provide rental communities for families individuals and seniors who are delighted to call our apartments their home.

Humphrey Management achieved the Baltimore Suns Top Workplace designation for the past seven years and provides a dynamic and challenging environment for our diverse workforce.

POSITION TITLE: Regional Service Manager

POSITION SUMMARY: The Regional Service Managers responsibilities include but are not limited to oversight of the physical aspects of the communities in conjunction with the Service Manager/Service Tech performance of the assigned communities.

The essential functions of the Regional Service Manager are as follows:

  • Projects a professional image in all aspects of work performance which includes but is not limited to personal habits demeanor and attire. Meets company standards on conduct attendance etc. Models Mission and Foundations.
  • Set unit turnover standards for portfolio. Ensure turnovers are occurring in prescribed timeframe.
  • Develop standard specifications for paint flooring appliances landscaping trash exterminating etc. Negotiate group contracts for specified products and services. Ensure preferred contractors are being utilized.
  • Initially conduct 100% unit walks with CM and maintenance team to identify issues determine training needs and set standards.
    • Evaluate and update current PM schedule as a result of unit walks.
    • Confirm if PM schedule and completion is documented correctly in Real Page.
    • Then monitor PM adherence and completion.
  • Assures the Service Team is completing service requests as per policy. Monitor assigned communities maintenance requests for trends and training opportunities.
  • Interviews SM and ST candidates with the CM for possible 2nd interview with DOM (applies to SM candidates only).
  • Performs New Hire Service Manager (SM) training and orientation.
  • Trains and coaches Service Managers and Service Techs (ST) on responsibilities and related processes in a community setting.
  • Conducts assessments of SM and Service Team job performance and develops action plan with DOM.
  • Assists SM in developing maintenance budget needs. Review contract logs and contracts to evaluate appropriateness. Ensure asset inventories are up to date and complete for use in budget preparation.
  • Assists SM to develop capital expenditure items for upcoming year.
  • Develops scopes of work for capital expenditure and obtain competitive bids.
  • Performs pre-bid and pre-construction meetings with contractors. Monitors capital expenditure projects.
  • Assists in REAC and/or lender inspection compliancy. Develops needs assessment prior to REAC inspection.

In order for the Regional Service Manager to perform their oversight responsibilities they must understand and be able to perform SM responsibilities. The Regional Service Manager should have at least 3-5 years of experience as a Service Manager in both single and multisite settings. The Regional Service Manager will review and learn related Humphrey Management policy and procedures and be able to provide guidance to the maintenance team through the SM and CM.

See Position Description for a Service Manager below.

QUALIFICATIONS

Education & Experience Requirements

At least two year related experience and/or training; or equivalent combination of education and experience required. HVAC electrical plumbing certifications highly preferred. Ability to communicate with residents and staff. Must be able to read construct simple written sentences and uses units of weight measurement volume and distance necessary.

Service Manager Responsibilities:

  • The Service Manager is responsible for the physical conditions of the property and to protect the Owners asset. If unfamiliar with specific systems the Service Manager is expected to resource any/all applicable information or contact the service provider (if applicable) for on-site review and walk through to explain system function and emergency response. Resources sister community teams DOM or obtains additional education from other sources to investigate to better understand and resolve any technical issues beyond the SM or ST skills.
  • The Service Manager is responsible for all buildings residential units and systems at his/her community. The SM is responsible for performing PM as set forth in the policy of quarterly monthly annually. The SM is responsible to protect preserve and enhance the community. Establishing the needs of the community will prevent future liability and unbudgeted costs to the Owner. Adheres to an established PM program in place and to enable the community to obtain adequate supply stock necessary for its upkeep and its future needs.
  • The Service Manager is responsible to maintain a stock/inventory of supplies commonly used at the facilities. Having sufficient supplies on site increases the Customer Service Commitments and efficiency in repairing items noted either by the resident call-in tickets or tickets generated by PM Inspections. Parts/supplies are to be ordered monthly with minimum supplies resourced from non - approved vendors and to avoid frequent trips to obtain supplies from local hardware stores creating multiple invoicing and higher per item expense.
  • Service tickets are to be responded to within 24 hours. This means either the work is physically addressed or the resident is called/notified of noncompletion and scheduled completion. The SM follows up to make sure the work was completed.
  • The Service Manager is responsible for his/her maintenance team. Each team member should be hired after interviewing with the CM SM assessment test administered and passed. Once approved through the hiring process the SM monitors employees performance (whether newly hired or tenured) on a regular basis. The SM inspects employees work performance to ensure quality results. The SM is responsible for administering the service requests to the team based on receipt urgency and technical ability of the team member.
  • If service employee is not performing quality work the SM will note the concerns and from Coaching set the expectations with the employee so he/she understands those expectations for the future. If the employee does not improve their performance the SM should take further actions documenting observations in writing to be submitted in file and further follow up. Human Resources should be consulted in all communications verbal and written for possible future disciplinary actions.
  • The SM should meet regularly and be in frequent communication with the CM. Understanding expectations and policies of Humphrey Management is paramount in running an efficient community. Communicating the status of the property is with service request vacant turnovers emergency items preventive maintenance physical conditions and government/local inspections. Units that have been noted to have deficiencies noted by local inspections are to be completed within the allotted time frame of reinspection. Abatements are not acceptable.
  • Performs other duties as assigned or necessary.

BENEFITS OFFERED: Excellent benefits package including PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours. We also offer health dental vision life LTD AFLAC and matched 401(k) programs with eligibility on the first of the month after 60 days of employment. We offer a $1500 annualized waiver if health insurance coverage is not needed. In addition 10 paid Holidays and Veterans Day for our employees that are Veterans (thank you for your service!); Birthday PTO after one year of employment; Personal Day after 6 months of employment; and 4 Wellness Days each year. Position is eligible for a bonus potential. On-call Service Manager/Service Technician and Community Manager will receive a $25 monthly cell phone reimbursement.


Required Experience:

Manager

Employment Type

Full-Time

Company Industry

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