Department Manager, München
Department Manager, München
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Job Description
JOB SUMMARY
As a Tory Burch Department Manager you will be an expert in delivering on the five stages of the transformational experience through balancing leader of the floor (TLOF) responsibilities the daily coaching of other Sales Associates and managing your own individual sales & client book. You will act as a leader in the store and are responsible for holding down the fort when the GM & AGM are not available which will at times include monitoring sales productivity resolving customer or associate issues and opening and/or closing duties.JOB DESCRIPTION
RESPONSIBILITIES
Leadership Presence
Lead by example and model behavior that reflects the companys core values
Appropriately manage conflict and take ownership for your part in the team dynamic
Act as the Transformational Leader of the Floor and motivate the team on achievement of sales plans & personal sales goals
Ensure high level of customer service through extensive product knowledge and product ownership
Partner with the GM and AGM to ensure effective store communications including but not limited to cascade of key information from corporate partners & execution of value-add team meetings
Contribute to a positive atmosphere that is fun professional productive and team oriented
Deliver the Customer Experience
Lead by example to create an environment that consistently delivers transformational customer experiences
Model a highly productive selling environment by providing consistent training & coaching to sales associates
Take ownership for the customer journey in your boutique customize it for your customer demographic and develop & maintain productive customer relationships
Demonstrate a strong use of selling skills
Lead the team by example through demonstration of repeat business and maximization of sales through proactive customer outreach
Maintain a One Company perspective on charge sends returns and other such transactions that are critical to a positive customer experience
Represent the Brand
Understand and communicate the Tory Burch brand aesthetic brand philosophy and lifestyle to the associates and the customer
Emulate the brand aesthetic by embodying a strong sense of fashion and an enthusiastic attitude
Contribute to maintaining all brand and operating standards to support brand consistency
Assist in maintaining store presentation standards
Leverage in-store technology to ensure every customers experience is transformational
Operational Excellence
Perform store opening and closing procedures including counting register funds completing bank deposits opening and closing the registers and securing the facility
Accurately process all POS transactions capture of employee information and inventory functions such as transfers receiving shipments repairs and damages to maintain the integrity of the inventory
Adhere to all policies and procedures with a focus on loss prevention and operational excellence
Drive the Business & Deliver Results
Achievement of personal sales and metric goals
Build and maintain new and existing client relationships
Maintains a solid organized client book which furthers your customer relationships and generates consistent proactive sales volume
Manage your people resources to maximize sales traffic flow floor coverage and customer engagement
Manage the sales floor with agility changing direction & continuously improving based on key indicators and lessons learned
Be aware of and react to the rhythm of your business not just relying on walk-in traffic but through clienteling outreach and event opportunities
PRIOR EXPERIENCE NEEDED
- 2-4 yrs. experience in a high volume customer-driven retail environment
- Strong personal selling and customer relations experience
- Previous sales leadership and motivation experience
- Ability to lift (at least 30 lbs) carry push pull squat kneel twist turn climb crawl reach and bend.
- Availability and flexibility to work days nights weekends holidays store openings and closings to meet the needs of the business.
CORE SKILLS
- Adaptable Change before you have to
- Changes course easily Knows when to be patient and when to push Works well in the gray Shows grace under pressure Owns mistakes and learns from them Balances multiple priorities
- Entrepreneurial Spirit Own it
- Takes initiative doesnt wait for direction Builds for the future Takes personal ownership and accountability Is resourceful in getting things done
- Collaborative No I in Tory
- Is self-aware and open-minded Integrates the perspectives of others Is direct but respectful Communicates cross functionally Knows when to get people involved and when to make a decision Takes an inclusive approach
- Client & Brand Focus Put yourself in Torys shoes
- Passionate about the brand and the work Creates a transformational client experience Makes decisions in the best interest of the company and our customers Focuses on internal and external customers
- Live the Values Being Buddy
- Keeps the Buddy Values alive (Kindness humility warmth honesty loyalty compassion integrity and passion) Its not just what you do but how you do it Contributes to a positive and productive environment
- Functional Expertise Know Your Stuff
- Has the skills necessary to perform the job Keeps current on trends skills and practices Puts learning into practice
- FOR PEOPLE MANAGERS: Team Builder Its all about We
- Sets team goals and roles Develops motivates and empowers Delivers constructive and encouraging feedback Holds people accountable for results Recognizes high performance
- FOR PEOPLE MANAGERS: Change Leader Change is the essence of life
- Challenges the current point of view Puts changes in context for the team Executes changes that impact the business Is proactive and positive Listens to and keeps the team up to speed
Equal Employment Opportunity Statement
Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individuals age race creed color religion national origin sex (including pregnancy) or sexual orientation gender expression military status marital status genetic predisposition or carrier status disability or membership in any other protected class under applicable law. Likewise we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance we will consider qualified applicants with arrest and conviction records for employment.
Disability Accommodation
Tory Burch is committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require assistance or an accommodation with the hiring process please contact .
Required Experience:
Manager
Employment Type
Full-Time
