Strategic Customer Success Manager
Strategic Customer Success Manager
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1 Vacancy
Job Description
Innovate with purpose
At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a vision-driven team thats ready to tackle challenges and build cutting-edge solutions. We value purpose drive and curiosityand we thrive in a fast-paced ever-changing environment. Whether in one of our offices in San Jose CA Draper UT or working remotely BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
BILL builds high performing teams and we seek to hire the best talent for every role. Were committed to building a workplace that fosters inclusion and diverse perspectives valuing each persons unique skills and experiences. Wed love to hear from youyou might be just what were looking for whether in this role or another.
Lets give businesses more time for what matters.
Make your impact within a rapidly growing Fintech Company
- Drive continual product adoption and expansion of the Bill platform to hit a monthly payment volume quota
- Manage and maintain relationships in a mid-market customer book of business
- Monitor customer health product utilization & trends in customer spend while using data to drive proactive customer engagement
- Conduct virtual and on-site business reviews around product configuration and best practices for controllers and CFOs of mid-market and larger SMB companies
- Conduct training webinars for end users of Bills platform
- Develop and maintain an in-depth knowledge of Bills products and services
- Develop and maintain an in-depth knowledge of expense reporting and accounting practices
- Drive adoption of additional Bill products as they are released
Wed love to chat if you have:
- 5 years of experience in a customer facing revenue generating role
- Ability to listen earn trust and consult with clients
- Ability to effectively manage time to maximize revenue results
- Excellent communication skills written and verbal
- Ability/desire to consistently hit quota
- Salesforce experience
- Experience or education in finance/accounting
- SaaS sales experience
To stand out
- Basic understanding of financial reports (Balance Sheet Income Statement)
- Basic understanding of accounting systems (QuickBooks Netsuite etc.)
This role is eligible to participate in BILLs sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
The On Target Earnings (OTE) range noted below are remote based roles in the specific geographic zone
Whats in it for you
Redefining how businesses automate their work is a fast-paced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100% paid employee health dental and vision plans (choose HMO PPO or HDHP)
- HSA & FSA accounts
- Life Insurance Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11 Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.
BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact .
Required Experience:
Manager
Employment Type
Full Time
