Analyst, Fraud Operations
Analyst, Fraud Operations
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Job Description
Position Summary:
Reporting to the Director of Fraud Management the Analyst Fraud Operations will be instrumental in executing and optimizing day-to-day fraud prevention processes across our product suite. This role focuses on operational excellencemonitoring fraud trends managing alerts and escalations and ensuring timely resolution of fraud cases. This role requires a data-driven problem-solving mindset and the ability to manage priorities in a fast-moving environment. The ideal candidate is curious proactive and eager to contribute to building the fraud function from the ground up.
Major Duties & Responsibilities:
- Monitor real-time fraud alerts and transaction activity to identify suspicious patterns
- Assist in designing and implementing fraud prevention frameworks policies and controls tailored to a new product
- Support the development of fraud detection rules thresholds and real-time monitoring systems to identify fraud
- Analyze activity to detect early fraud trends identify anomalies and recommend countermeasures
- Partner with the Servicing team to build and optimize workflows for fraud case handling and escalation
- Lead investigations and case management ensuring accurate documentation and timely follow-up
- Conduct root cause analysis on fraud incidents to identify control gaps and propose long-term solutions
- Contribute to the development of standard operating procedures and training materials
- Identify and support automation opportunities to improve fraud detection efficiency and reduce manual review workload
- Stay current on emerging fraud trends tools and proactively propose operational practices.
Qualifications & Experience:
Degrees Diplomas & Certifications:
- A university degree in a relevant field or an equivalent combination of education and experience
Years and Range of Experience Required to Perform the Job:
- The position requires 23 years of hands-on experience in fraud detection operations or risk management preferably in a financial service
- Proficiency with fraud detection tools and case management systems
- Experience in analyzing fraud patterns managing alerts and supporting real-time fraud monitoring systems.
- Excellent written and verbal communication skills with a proven ability to collaborate cross-functionally.
- Experience with KYC processes and AML/ATF requirements would be an asset.
- Highly organized with strong time management and the ability to prioritize in a fast-paced setting.
- Proficiency in both English and French is preferred
While we thank everyone for their interest in Haventree Bank please note that only candidates selected for an interview will be contacted. Haventree Bank is committed to providing accommodation when needed. If you require an accommodation we will work with you to meet your needs.
- As a job candidate our recruitment process includes collecting personal information. Please click the link here to review our Privacy Policy.Privacy Statement Haventree Bank
- Stay in touch with us if this position is not the right one for you please click on this link for other roles atCareers Haventree Bankor follow us on LinkedIn at Bank embraces equal opportunity diversity and inclusion. Please let us know if you require any accommodations during the recruitment and selection process by contacting
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Required Experience:
IC
Employment Type
Full-Time
