Project Analyst
Project Analyst
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$ 73798 - 107400
1 Vacancy
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
About The TeamWere leading the charge in redefining how Digital delivers support across Mass General Brigham. Our team is building smarter more intuitive service experiencesmaking it easier for staff to get help when and where they need it. By combining proven IT Service Management practices with cutting-edge AI tools like Moveworks and Avaamo were on track to boost self-service success from 30% to 70%. If youre passionate about innovation and have a track record of driving impact come help us shape the future of service management and delivery at MGB.
Reporting to the Manager Digital Solutions Delivery this position will support a variety of service delivery transformation initiatives across MGBs Digital organization.
The Project Analyst will collaborate with stakeholders across the Digital organization to assess the current knowledge management landscape assist in defining strategic frameworks and support the implementation of industry best practices such as KCS and ITIL. In addition to these responsibilities the analyst will play a critical role in project performance tracking by analyzing data preparing dashboards reports and presentations; and providing actionable insights to improve efficiency. This role will also assist with documentation scheduling and status reporting while tracking KPIs and timelines to support project managers. A key focus of this role will initially be supporting the development and implementation of a knowledge management governance structure.
Longer term supporting ongoing operations of a knowledge management governance structure to advance our evolving Service Delivery goals. Experience with platforms such as ServiceNow and Moveworks is highly beneficial as these tools are central to enhancing knowledge accessibility and empowering employees through self-service solutions. This position requires a detail-oriented and highly motivated individual who is comfortable managing multiple priorities and contributing across a dynamic and evolving digital environment.
Responsible for managing and optimizing digital and information systems projects. This role involves analyzing project requirements collaborating with healthcare professionals and IT teams and ensuring the successful implementation of digital solutions that enhance patient care and operational efficiency.
What Youll Do
-Analyzes project requirements and objectives and contributes to project plans including timelines resource allocation and risk management tailored to healthcare contexts.
-Monitors project progress and performance providing regular updates and reports to healthcare leadership and stakeholders.
-Analyzes project data and performance metrics to assess the impact on patient care and operational efficiency.
-Develops and executes test plans to ensure the functionality performance and compliance of digital solutions.
-Identifies opportunities for process enhancements and contributes to the development of best practices for project management and digital solutions by staying updated with healthcare technology trends regulatory changes and industry best practices to drive innovation and efficiency.
Qualifications
- Bachelors Degree Information Systems required or Bachelors Degree Related Field of Study required
- MGB can review and consider experience in lieu of a degree
- Experience working in information technology 1-2 years required
Skills for Success
- Exceptional communication organizational and problem-solving abilities.
- Ability to work collaboratively with others and manage multiple priorities in a dynamic environment.
- Familiar with project management methodologies (e.g. Agile Waterfall) and tools.
- Solid data analysis and reporting skills with experience using tools such as Excel Power BI or Tableau.
Additional Job Details (if applicable)
Onsite Flexible Working Model Required
- M-F Eastern Business hours
- Onsite Flexible working model must be flexible for business needs for 4x monthly onsite or more as needed and as planned
- Remote working days require stable secure quiet compliant working station
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$73798.40 - $107400.80/AnnualGrade
6EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Employment Type
Full-Time
