Patient Navigator

Site: The McLean Hospital Corporation

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Please note: Based on current market conditions the minimum starting rate for this position is typically $22.35 per hour.

Job Summary

This position is integral to the operation of clinical services delivered under the CMS GUIDE model. The care navigator will serve as a primary point of contact for person with dementia and their caregivers and coordinate a range of services described in detail below. They will also have responsibility for aggregating data collected and coordinating communication with CMS. Principal Duties and Responsibilities: Responsibilities related to implementing the GUIDE Model: Coordinating intakes and approval for beneficiaries to participate in GUIDE Conduct Home Visit Assessments: safety of home ADL assessment environmental factors Participate in developing person-centered care plan for GUIDE beneficiary and caregiver where applicable Serving as primary point of contact for the GUIDE Beneficiary and their Caregiver. Managing the person-centered care plan as needed identifying unmet needs and coordinating clinical and community-based services and supports monitor medication management and adherence and provide caregiver education and support. Serving as liaison with the Care Teams clinical team members for any medical or other issues that present with complexity and coordinating care with PCPs and other providers. Additional care coordination responsibilities as required by the GUIDE Care Team. Providing additional information and supports to help the GUIDE Beneficiary as indicated including maintaining a directory of resources in the service region for McLean. Coordinating caregiver support as required by the GUIDE Model agreement including providing resources and one-on-one calls to facilitate care as needed. . Coordinating peer-to-peer support services as indicated in consultation with the care team. Responsibilities related to Management of the Project: Coordinate preparation and communication of progress reporting and deliverables to sponsor Develop communicate and execute project timelines milestones KPIs. Support key external-facing activities and initiatives Develop and operationalize a QA/QC plan for cleaning and maintenance of data Oversee database management as required Perform data quality audits as required Present and participate in regular meetings with members of the operational and clinical teams Oversee day-to-day operations of project Contribute to development and revision of project policies procedures and toolkits Prepare manuscripts abstracts posters and presentations Project administrative activities as required Supervise research assistants or administrative staff who will work on GUIDE models roles. Maintain regulatory oversight of all project-related and project adjacent initiatives (e.g. research projects embedded within GUIDE) including supporting IRB applications and preparing annual reports. Use/s the Mass General Brigham values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration Other duties as assigned

Qualifications: Bachelors degree is preferred A combination of education and experience may be substituted for requirements Experiece working with older adults and/or persons with dementia. Skills/Abilities/Competencies: Completing training required by CMS to serve in the care navigator role. Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization Ability to successfully negotiate and collaborate with others of different skill sets backgrounds an levels within and external to the organization Strong problem solving and negotiation skills Ability to effectively conduct meetings both formal and informal Requires minimal direction from leadership and possesses the ability to learn quickly

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Hybrid

115 Mill Street

40

Regular

Day (United States of America)

Pay Range

$22.88 - $32.72/Hourly

Grade

5

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

The McLean Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework