IT Support Desk Specialist

Job Overview:

We are seeking a skilled and proactive IT Support Specialist to join our dynamic legal team. This role is critical to ensuring smooth daily operations across multiple office locations by providing technical support maintaining IT equipment and upholding the firms IT security standards. The ideal candidate will have strong troubleshooting skills be customer-focused and demonstrate a high level of professionalism and independence. If youre passionate about technology and want to grow in a fast-paced environment this opportunity is for you!

Key Responsibilities:

• Provide prompt professional technical support to end users across Houston Cy-Fair Conroe Texas City Richmond Liberty Beaumont Denver and other office locations.

• Set up new employees with computers phones applications and access credentials.

• Troubleshoot and resolve hardware software printer and connectivity issues.

• Install and upgrade desktop operating systems and business-critical applications.

• Maintain re-image refresh and securely wipe company laptops and desktops.

• Support and escalate maintenance of network printers and peripherals.

• Resolve issues related to firm-specific and mission-critical applications.

• Maintain the firms IT security posture following established protocols.

• Document IT processes and maintain up-to-date records.

• Act as a backup for mailroom operations including mail processing and delivery.

• Assist with server administration and other IT projects as needed.

• Travel to remote offices for on-site support when necessary.

• Perform all other duties assigned by the IT Supervisor or Manager.

Qualifications:

• Associates or Bachelors degree in Computer Science Information Technology or related field preferred.

• Minimum 2 years of experience in a desktop support or IT helpdesk role.

• Strong knowledge of computer hardware operating systems and software applications.

• Excellent troubleshooting and problem-solving skills.

• Familiarity with remote access systems voice networks and basic server support.

• Excellent interpersonal verbal and written communication skills.

• Highly organized self-motivated and able to manage multiple tasks in a fast-paced environment.

• Willingness to learn scripting and automation tools (e.g. PowerShell Python).

• Team player with a proactive approach to continuous learning and support.

• Valid drivers license and ability to travel between offices as needed.

Physical Requirements:

• Ability to sit stand walk reach stoop kneel and crouch regularly.

• Frequently lift and move equipment weighing up to 50 lbs.; occasionally up to 100 lbs.

• Extensive use of computers and viewing screens for prolonged periods.

• Occasional use of ladders and tools to access or install equipment.

Work Environment:

• Work performed in both office and technical environments.

• Exposure to moderate noise computer equipment and occasionally dusty or confined spaces.

• Travel between firm offices required with occasional after-hours or weekend work.

Certificates & Licenses:

• Valid drivers license required.

• Relevant IT certifications (CompTIA A Network Microsoft etc.) preferred.

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