Rooms Division Manager
Rooms Division Manager
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Job Description
The Rooms Division Manager is responsible for overseeing the daily operations of both the Front Office and Housekeeping departments ensuring a high level of guest satisfaction operational efficiency and team performance. This leadership role serves as a key link between departments to guarantee smooth coordination and consistent service standards.
Key Responsibilities:
Supervise daily operations of the Front Office and Housekeeping teams.
Ensure rooms are clean ready and assigned according to guest requests and arrival times.
Handle overbooking situations VIP arrivals guest complaints and special requests.
Monitor occupancy levels and work with the Reservations team to optimize room yield and revenue.
Coordinate group check-ins conferences and major events.
Maintain communication between departments (Reservations Finance Engineering etc.).
Ensure grooming punctuality and professionalism of staff.
Team Leadership:
Recruit train and develop team members.
Conduct performance reviews and implement training programs.
Prepare schedules payroll reports and manage staff productivity.
Lead daily briefings and monthly departmental meetings.
Guest & Service Focus:
Ensure service excellence for all guests with special attention to VIPs and long-stay clients.
Conduct courtesy calls and gather guest feedback for continuous improvement.
Maintain complete knowledge of hotel services and emergency procedures.
Qualifications :
- Degree in the hospitality field.
Proven experience in Rooms Division or similar managerial roles in a 5-star hotel.
Hotel Pre-opening experience is preferred.
Excellent communication with fluency in Italian and English both spoken and written.
Curious team player caring about colleagues and guests attention to details.
Ability to lead large teams and ensure high-quality guest service standards.
Additional Information :
A competitive package (base salary and yearly bonus)
Medical Insurance integrating Collective Labor Agreement one and extended to the family
Ticket Restaurant
Annual leave
ALL - Heartist Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
