Specialist, Guest Experience (FT)
Specialist, Guest Experience (FT)
Posted on :
24-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
24-07-2025
Job Description
Specialist Guest Experience (FT)
Cincinnati Museum Center Cincinnati Ohio
Reports to: Manager Guest Experience
Department:Guest Experience
FLSA Status: FT Non-Exempt Hourly
Compensation:$15.00/hour
Position Overview:
The Specialist Guest Experience (FT) works at Cincinnati Museum Center (CMC) as a cashier greeter discovery ambassador and parking attendant. The Specialist is responsible for providing excellent guest service and accurate information to guests Members and groups who visit Cincinnati Museum Center. The Specialist uses the point-of-sale (POS) and scheduling systems to sell tickets and memberships and to secure group reservations and special programs. They ensure guests have a meaningful experience by welcoming and engaging with all who visit CMC.
We are looking for individuals who demonstrate:
- A passion for working with people.
- Proven experience engaging with diverse audiences including children youth adults and families.
- Strong customer service skills with the ability to foster inclusivity and positive experiences for visitors of all ages abilities and backgrounds.
Responsibilities:
- Deliver excellent guest service and sales techniques. Appropriately address guest and Member needs and resolve issues.
- Seek out guest interaction and provide guidance and assistance by sharing information events schedule etc. Help guests plan their day for the most meaningful experience possible.
- Operate point-of-sale system ticket-scanning devices and parking system. Handle cash with care and accuracy when cashiering.
- Work collaboratively with other Cincinnati Museum Center team members adult and youth volunteers and interns to create a cohesive and comprehensive visitor experience for Cincinnati Museum Center guests.
- Assist in training new staff volunteers and community partners through being shadowed while greeting cashiering or taking tickets.
- Support other CMC teams through cross training in additional duties especially in Guest Engagement departments.
- Other duties as assigned.
Qualifications:
- High school graduate or equivalent required.
- Experience in admissions sales hospitality retail or customer service preferred.
- Experience with museums non-profits hospitality industry or large venues is a plus.
- Previous cash handling experience and operational experience with a POS system strongly preferred.
Knowledge Skills and Abilities:
- Passion for working with guests.
- Ability to use multi-line phone systems and multifaceted computer software systems.
- Ability to follow cash handling rules and procedures and use math skills to dispense change and keep accurate count of cash.
- Self-motivated and proactive; curious and able to learn new information quickly.
- Ability to remain calm and react in a balanced manner in times of stress.
- Ability to speak and interact with large and small groups of people from a variety of racial cultural ethnic gender and generational backgrounds with sensitivity and active listening.
- Demonstrated ability to take initiative work independently and collaboratively and adapt to changing needs in a fast-paced museum environment.
- Ability to understand and address sensitive topics with a sense of compassion and inquisitiveness.
- Ability to handle difficult guest interactions including guests who may have a customer service issue who may wish to disturb the experience of others who may have an emotional reaction to museum content etc.
Additional Requirements & Working Conditions:
- The position is 40 hour/week (full time) hourly with benefits. The schedule is Thursday Monday.
- The successful candidate must have a flexible schedule including:
- Weekends
- Select evenings
- Peak periods
- Must have reliable transportation.
- Must be able to lift 25 pounds.
- This position takes place indoors and outdoors. This position requires long periods of standing sitting and walking. May be exposed to extreme hot or cold weather including rain and snow.
What to expect in our interview process:
- Interview:A 45-minute in-person interview with the hiring manager(s). This in-depth interview will focus on your skills and how they align within the team and CMCs needs.
The above-listed process may change or vary based on the nature and scope of the position. Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references and other checks depending on the role.
Why people choose Cincinnati Museum Center:
- Cultural engagement:Daily interactions with Cincinnatis diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
- Continuous learning:At CMC expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
- Passion & fulfillment:Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts global history cultural diversity and leveraging digital technologies to enhance accessibility.
- Team & culture:CMC promotes a positive workplace with collaborative supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
- Academic collaboration:We are committed to education partnering with universities and other institutions to provide student resources and to underscore our dedication to research and accessibility.
What are the benefits of working at Cincinnati Museum Center:
- You would be part of so many meaningful experiences inspiration and lasting memories for many many guests. You would enjoy free membership for you and your family for a year. Even complimentary tickets to featured exhibits and Omimax films. Of course free parking would apply and even discounts for food and beverages as well as discounts at the gift shop!
- We also offer a full array of benefits including medical dental vision life insurance HSA/FSA EAP 403(b) and so much more!
Cincinnati Museum Center is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race religion color national origin sexgender(including pregnancy childbirth breastfeeding or related medical conditions) sexual orientation gender identity gender expression age disability genetic information military status veteran status or any other status or characteristicprotected by law.
Apply todayand help us create a collaborative diverse inclusive and equitable space where creativity and learning flourish.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
