Issue Coordinator (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Issue Coordinator is responsible to oversee operations of several functions or processes within Fraud Operations.

Depth & Scope:

• Responsible for overall Management of a departmental unit within the Collection/Fraud Operations group
• Manages supervisors with a team of exempt and non-exempt employees
• Provides leadership mentoring and coaching for assigned units often through subordinate supervisory employees
• Establishes goals and objectives for regular operations and special projects. Develops plans to manage units operational performance and ensure the achievement of both short and long-term goals and objectives. Oversees completion of goals and objectives and the meeting of deadlines for assigned units
• Researches and resolves issues that cross several areas of operations and other areas of the company. Delegates tasks and authority to enhance performance of assigned units. Promotes innovation and ingenuity in addressing recurring issues. Empowers subordinate supervisors to delegate authority as appropriate to enhance the overall responsiveness and efficiency of the department
• Directly monitors progress towards goals and project completion. Manages operational communications between internal and external units to ensure issues are resolved. Develops changes in policy or procedure to improve communications between units
• Leads and develops staff to exceed goals - provides guidance and exercises authority concerning personnel issues relative to staffing appraisals/salary recommendations promotions and terminations
• Evaluates policies for improvement opportunities. Makes recommendations and assists in implementing any approved changes
• Participates in bank conversions as they pertain to assigned units. This may include but is not limited to assisting in the maintenance of the project plan; ensuring tasks are completed within established guidelines and assisting in the migration of all functions
• Ensures effective compliance with all job-relevant State and Federal regulations including but not limited to Employee policies procedures CRA EEO/AA as well as all job relevant Risk Management and Corporate standards. Ensures TD Bank maintains satisfactory audits and exams within all areas
• Develops and implements comprehensive strategic plans and provides leadership and corporate vision for areas of responsibility. Contributes to the development of an overall strategic planning process for the unit and participates in the efforts to ensure achievement of division and corporate objectives
• Implements changes or reorganization of units to enhance operational performance and create efficiency of operations
• Assists in setting operational goals and meeting performance standards

Education & Experience:

• Bachelors degree required or experience equivalent to a Bachelors degree
• 7 Years of related experience
• Operational management experience specific to the section of operations managed is required
• In-depth knowledge of principles practices policies and procedures related to the operational areas managed is required
• Strong leadership delegation coaching and mentoring skills are required
• Excellent problem/conflict resolution skills are required
• Excellent written and verbal communications skills are required
• In-depth knowledge of relevant banking rules and policies is required
• The ability to balance competing priorities and make sound decisions within and outside of established policy is required
• The ability to develop new policies and procedures in response to and in anticipation of changes in the business environment is required

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel Occasional
• International Travel Never
• Performing sedentary work Continuous
• Performing multiple tasks Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds Occasional
• Sitting Continuous
• Standing Occasional
• Walking Occasional
• Moving safely in confined spaces Occasional
• Lifting/Carrying (under 25 lbs.) Occasional
• Lifting/Carrying (over 25 lbs.) Never
• Squatting Occasional
• Bending Occasional
• Kneeling Never
• Crawling Never
• Climbing Never
• Reaching overhead Never
• Reaching forward Occasional
• Pushing Never
• Pulling Never
• Twisting Never
• Concentrating for long periods of time Continuous
• Applying common sense to deal with problems involving standardized situations Continuous
• Reading writing and comprehending instructions Continuous
• Adding subtracting multiplying and dividing Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:
TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g. eligibility for cash and/or equity incentive awards generally through participation in an incentive plan) and several other key plans such as health and well-being benefits savings and retirement programs paid time off (including Vacation PTO Flex PTO and Holiday PTO) banking benefits and discounts career development and reward and recognition. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability status as a protected veteran or any other characteristic protected under applicable federal state or local law.

If you are an applicant with a disability and need accommodations to complete the application process please email TD Bank US Workplace Accommodations Program at . Include your full name best way to reach you and the accommodation needed to assist you with the applicant process.