On-site Computing Specialist
On-site Computing Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The On-site Computing Specialist will provide direct hands-on desktop support for faculty staff and graduate students for the Departments within the College of Arts and Sciences at UNC -Chapel Hill. This temporary position is responsible for supporting Windows macOS and mobile device environments along with Microsoft Office 365 applications. The specialist will serve as a front-line technical resource offering exceptional customer service while diagnosing and resolving hardware software and network-related issues. The successful candidate will work closely with members of the Office of Arts and Sciences Information Services ( OASIS ) Computing Specialists ( OCS ) team and contribute to maintaining a reliable secure and user-friendly computing environment.
Required Qualifications Competencies And Experience
Demonstrated experience providing technical support in a desktop computing environment. Proficiency with Windows macOS and mobile operating systems. Working knowledge of Microsoft Office 365 suite including Teams Outlook Word Excel and OneDrive. Familiarity with basic networking concepts and troubleshooting (e.g. IP addressing DNS connectivity issues). Experience with Active Directory (e.g. user account management group policy basics). Use of IT ticketing systems to manage support requests and document solutions. Excellent communication skills and a customer-focused approach. Ability to work independently and collaboratively in a fast-paced academic environment.
Preferred Qualifications Competencies And Experience
Prior experience supporting users in a higher education setting. Familiarity with UNC -Chapel Hills IT infrastructure policies applications and support models. Experience with software and operating system deployment and endpoint security practices. Understanding of remote support tools (e.g. Bomgar Remote Desktop etc.).
Work Schedule
Monday Friday 8:00 AM 5:00 PM
Required Experience:
Staff IC
Employment Type
Full-Time
