Supervisor, Customer Care
Supervisor, Customer Care
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Job Description
WCF is an A Rated insurance carrier that is growing in the western U.S. and is looking for an applicant that wants to join a company with a great culture competitive pay and outstanding benefits.
The Small Business department has an immediate opening for someone who can demonstrate the WCF values to join their team as a full-time Supervisor Customer Care reporting to the Manager Customer Care & Underwriting Support. This is a hybrid full-time exempt position that works out of WCFs Sandy Utah headquarters. This posting is open to internal and external candidates.
Responsibilities
- Provide effective leadership and direction for a team of small business assistants and account mangers.
- Provide service via inbound and outbound calls for all customers and specific agents.
- Provide excellent customer service in all interactions.
- Promote and educate customers about available products and services including online tools.
- Conduct customer research by collecting feedback on services and needs.
- Conduct regular performance evaluations ensuring staff are meeting performance standards.
- Develop internal and external relationships that support our customer service endeavors.
- Hire coach and administer performance appraisals for a staff of small business assistants.
- Committed to continuing education and personal development.
- Appropriately deal with customer and agent concerns and conflicts.
- Ability to prioritize and complete tasks.
Qualifications
- Bachelors degree in marketing business or related field.
- At least five years of work-related experience.
- Excellent telephone written and verbal communication skills.
- Strong computer skills including proficiency in Microsoft Office.
- Excellent negotiation problem-solving process-management and team-building skills.
- Excellent organization skills.
- Strong understanding of workers compensation commercial insurance and general insurance principles.
- Property and casualty insurance license preferred.
An internal candidate should have six months in their current position acceptable job performance and must notify their current supervisor that theyve applied for the position.
WCF Insurance offers an extensive compensation package.
Benefits include Medical Dental and Vision insurance company paid life insurance 401K with a generous 6% employer match and additional benefits such as an Employee Assistance Program (EAP) and time off to volunteer in the local community. All employees earn 4 weeks of vacation in their first year.
OUR PEOPLE
WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive
WCF INSURANCE IS AN EQUAL OPPORTUNITY EMPLOYER
WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race color religion sex age national origin veteran status disability that can be reasonably accommodated or any other basis prohibited by federal state or local law.
Required Experience:
Manager
Employment Type
Full-Time
