Senior Program Manager
Senior Program Manager
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Job Description
Empowering lives healing hearts embracing future
Are you ready to make a lasting impact in specialty care Were seeking a dedicated and dynamic Senior Program Manager to join our Patient Support Programs at BioScript Solutions where we put our patients first!
What we offer (and why youll love it here!):
- Epic Work-Life Balance: Flexible remote work options because we value your time and well-being.
- Growth Opportunities: Committed to fostering a culture of growth where every team member is encouraged to pursue new skills expand their knowledge and advance their careers.
- Vibrant Culture: Over 1500 team members across Canada and year over year we manage to maintain an overall above industry engagement score by using a monthly pulse survey.
- Our People Say It Best: Compensation: Competitive salary incentive program and comprehensive benefits package.
- What & Where: Toronto ON / Montreal QC
- Closing Date: August 5 2025
- Delivery of Patient Support Programs:
- Accountable for continuous process improvement and operational excellence of specific patient support programs and partner portfolios;
- Ensure delivery of programs to deliver targeted KPIs and metrics;
- Ensure operations are delivered in compliance with regulatory partner and quality guidelines;
- Coach and develop direct reports;
- Ensure strong team engagement across managed programs.
- Co-create solutions with partners program managers and cross-functional units to enhance the patient journey;
- Support our partners success:
- Support the resolution of client issues and concerns;
- Review and recommend action on change requests;
- Lead regular business reviews with our partners.
- Provide support in RFPs contract negotiations and program launches;
- Maintain and apply up-to-date knowledge on industry trends;
- Support the Director of Patient Programs in special projects / initiatives which may include planning resource allocation financial reviews and implementation of change;
- Responsible to report any patient safety information as per adverse event reporting requirements and product quality complaints reporting requirements;
- Review of accuracy of all invoices.
- Experience building and leading strong collaborative cross functional teams with both internal and external stakeholders;
- University business / healthcare degree or equivalent combination of experience and education;
- Minimum of 3 years experience in partner relationship and account management;
- Minimum of 2 years experience leading teams and coaching direct reports;
- A minimum of 2 years experience leading patient support programs or other business process outsourcing delivery teams preferably in a health care setting;
- Extensive experience and knowledge of Oncology PSP operations and reimbursement is a strong asset;
- Extensive experience and knowledge of Rare Disease PSP operations and reimbursement is a strong asset;
- Significant experience in project management and change management with a demonstrated ability to effectively manage timelines to ensure delivery of project objectives;
- Demonstrated solutions results and people-oriented leader;
- Ability to communicate effectively both orally and in writing as well as strong presentation skills;
- Excellent Microsoft Office Suite skills (Word Excel PowerPoint);
- Excellent critical thinking skills and demonstrated ability to prioritize multiple projects/tasks;
- Good understanding of multi-channel contact centre operations preferably on a distributed basis;
- General understanding of pharmacovigilance requirements;
- Strong understanding of financial statements and budgeting;
- Familiarity with electronic data management systems;
- Bilingual proficiency in written and verbal English and French is an asset;
- Project management designation / certificate is a strong asset.
Why BioScript Solutions
At BioScript were not just a companywere a fast-growing company always putting patients first. Recognized as one of Canadas Best Managed Companies we believe in pushing boundaries setting trends and creating meaningful experiences that captivate and inspire. Our vibrant team is made up of innovative minds who are passionate about driving success and making an impact. Ready to be a part of this exhilarating journey
Reporting to the Director of Patient Programs the Senior Program Manager will be responsible for inspiring and leading a team of Program Managers in developing and executing patient support programs. The role will include direct oversight of a team of Program Managers and accountability for the delivery of patient care operational quality and partner satisfaction for those patient support programs. The role will require you to develop and maintain strong working relationships with partners and stakeholders. It will also require you to create collaborative networks internally and work cross- functionally with all organizational departments.
How you will make an impact
What youll bring to our team
Compensation: At BioScript your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role level and geographic location.
Were proud to be an equal opportunity employer.As a people-centric organization were committed to fostering awelcomingculture free of discrimination andtoproviding ahealthy andsafework environmentwhereall team memberscanthrive as our commitment to diversity inclusion belonging and equity we strive to provide an accessible workplace where individuals feel valued respected and supported every day.
We are committed to creating an inclusive and accessible work environment across Canada. In accordance with applicable provincial legislation including Quebecs Charter of the French Language this job posting is provided in both French and English when required. For positions based in Quebec French language proficiency is required to perform day-to-day duties. Bilingualism (French and English) is required for this position to effectively communicate with internal and external stakeholders.
We encourage and accept all applications however only candidates selected for interviews will be contacted. Accommodations can be made available on request for candidates taking part in all aspects of the selection process. For inquiries please email the talent acquisition team at
Ready to make your mark If youre passionate about transforming ideas into extraordinary results and excited to join a forward-thinking team we want to hear from you!
#INDA
Required Experience:
Manager
Employment Type
Full-Time
