Last Mile Site Manager - Phoenix AZ
Last Mile Site Manager - Phoenix AZ
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Job Description
As a company we promote a culture of honesty and integrity and value the trust it allows us to build with customers and employees focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family this is the place for you!
We are an integrated logistics company responsible for moving 20% of global trade annually. With a dedicated team of over 110000 employees across 130 countries we go all the way to connect and simplify global trade and help our customers grow and thrive.
Maersk Ground Freight (MGF) offers transportation services like FTL (Full Truckload) LTL (Less Than Truckload) brokerage cross-border trucking groupage and sortation hubs connecting Maersk or Customer warehouses or depots or cross-dock/consolidation/deconsolidation facilities through a robust network led by best-in-class operations and technology. This integrated network will service multi-channels like B2B B2C B2B2C e-commerce direct to store dropship returns and more leveraging asset-based asset-light and non-asset models.
Job Summary:
The job of the Site Manager is to define develop and manage operations and customer support programs to support and meet Pilot Last Miles mission and goals for service quality customer satisfaction and profitability. Responsible for managing multiple locations and managing personnel at different locations.
Essential Functions:
Responsible for coordinating flow for communication between Haulers/Delivery Teams/Flatbed Drivers Call Center and Local Client Management Teams
Provides on-site presence on daily weekly or bi-weekly basis to ensure Haulers/Delivery Teams are following procedures
Oversees recruiting processing and performance of Haulers
Develops and maintains relations with vendors
Ensures follow up on shipping discrepancies damaged goods and in-home damage claims
Interfaces with end customers to ensure effective in-home delivery for customers
Maintains monthly operation reports that include statistics and customer service scores
Other duties as assigned
Skills & Competencies
Strong written and verbal communications skills
Excellent mathematical skills with the ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume
Ability to analyze technical and scientific journals as they pertain to the business and market
Strong problem solving and reasoning abilities to deal with a variety of problems and come up with creative solutions
Company Benefits:
Medical
Dental
Vision
401k Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range:
$90000-$95000
Morning Shift 5:00 am
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Manager
Employment Type
Full-Time
