Experience Researcher and Designer
Experience Researcher and Designer
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Salary Not Disclosed
1 Vacancy
Job Description
How will this role impact First Command
Our goal in Marketing is to effectively communicate what makes First Command unique to the market we serve so that prospective clients will make First Command the first place they turn in order to plan for their financial security. The User Experience Researcher & Designer will be a key a member of the Experience Design and broader Marketing team.
In this role you will create understanding and empathy around user needs stated and unstated for First Command including designers product managers developers and management. You will do so by conducting primary research exploring the behaviors and motivations of our users through methods like field visits surveys usability testing user interviews card sorting ethnography and data analysis. Additionally you will build designs and convey them along with research to stakeholders. A key metric for success in this role will be the ability to influence stakeholders.
The financial services industry is highly competitive but we believe that First Command provides a unique value proposition for our nations military families and therefore must sharpen our insights so that how we approach and communicate with clients and prospects makes our value proposition relevant.
What will the employee do in this role
Understanding and influencing stakeholders and agile teams to improve the user experience
Assisting with quantitative and qualitative studies for First Command. This includes consulting with the business on study objectives and methodologies creating the project plan and timeline survey creation and pretesting managing any contractors leading analysis and writing and delivering final reports
Assisting in facilitating workshops
Evangelizing the importance of user research & design in all phases of software development from concept to release
Assisting in communicating with all of First Command the wants and needs of the client
Collaborating with the business stakeholders IT other researchers marketing and design leaders to ensure research translates into business impact
Assisting with strategizing research into end-to-end client journeys
Working closely with UX and data teams and using research methodologies to discover learn and validate needs within various market opportunities
Creating & validating new designs through ad-hoc or formalized user feedback sessions with internal users or clients
What skills & qualifications do you need
Education
A Degree in related studies (Human Computer Interaction Human Factors Data Science Interaction Design Cognitive Science Psychology etc.) or equivalent real-world experience
Work Experience
0-3 years in UX Related Role doing Research and design
Experience managing qualitative and quantitative research projects including multi-phase multi-mode projects.
Ability to do design work in tools such as Figma (the primary one we use)
Familiarity with current and emerging KPIs benchmarks and success metrics (Net Promoter Score Customer Satisfaction Scores Customer Effort Score System Usability Score etc.)
Experience with survey and measurement tools (Ex: Qualtrics )
Experience turning insights in to action with the ability to tell a compelling story about the wants and needs of our clients
Required Knowledge Skills and Abilities
Caring and compassion for others including a commitment to psychological safety
Must be comfortable communicating with and influencing leaders at all levels
Genuine passion for problem-solving are comfortable with ambiguity and rise to challenges with creativity
Must be comfortable working closely with passionate researchers designers product owners scrum masters technologists marketers and data scientists that all care deeply about driving our customer experience vision
Takes a collaborative approach to projects continually holding the users perspective while balancing a diverse range of stakeholder objectives
Knowledge Skills and Abilities (preferred)
Financial Services experience
Military experience
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Employment Type
Full-Time
