Warranty Specialist
Warranty Specialist
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Job Description
We have met todays energy needs while planning for tomorrows for over 100 years. Beginning with the first modern generator the Rehlko Automatic Power & Light launched in 1920 Rehlko has been an innovative leader in energy resilience.
Our product range includes engines generators power conversion UPS systems EV components and electrification solutions microgrid controls and management clean energy solutions and much more that serve a broad spectrum of OEM residential industrial and commercial customers.
Our priorities are global: the stability from steady energy sources and reliable back-ups. The power to be able to harness energy and the freedom of not being dependent on an aging centralized grid. The confidence that clean energy solutions offer when it comes to a sustainable world and the commitment to keep innovating towards greater impact.
At Rehlko our team members are the essential energy that powers our organizations success. We are committed to fostering a safe and sustainable work environment where safety is everyones responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication proactively reporting hazards following protocols and suggesting improvements. Join us in creating an energy resilient world for a better future!
Why You Will Love this Job:
Under the supervision of the Manager of Technical Services the Warranty Specialist provides leadership in warranty administration which includes processing claims system maintenance policy review recovery and procedure updates.
The Warranty Specialist will work with Residential & Power Systems component suppliers to ensure that supplier authorization requirements are met prior to warranty repairs. Work with Purchasing Production Quality and Services to establish supplier agreements that define warranty recovery terms and procedures.
This role is based at our Glendale WI office and follows a hybrid work model requiring onsite presence three days per week.
Specific responsibilities
Review and adjudicate warranty claims for processing.
Administrate the return of warranty claims that do not meet Kohler warranty policy.
Review and adjudicate sales policy adjustment claims.
Secure approval by management of warranty claims over the Warranty Specialists approval limits.
Review warranty publications and provide input /suggestions as needed to change policies.
Review and resolve Kohler customer warranty issues as needed.
Generate reports from the warranty system requested by management.
Review reports as needed to assist the Manager of Technical Services in administration of warranty for the division.
In conjunction with Services administer the Power Systems Return (PSR) program for recall of failed supplier parts for analysis.
Help monitor receipt of failed parts.
Suggest opportunities for parts to return for evaluation and/or return to supplier.
Provide information to Kohler distributors dealers and OEMs concerning warranty claims processing.
Follow-up with customers on information requested to ensure claims are moving through the adjudication process.
Handle issues concerning unit startups registrations and extended warranty applications that are brought to the attention of the warranty department.
Develop implement and maintain warranty system documentation alerts and notices in the on-line literature and in the on-line warranty system.
Suggest changes or new warranty policies /procedures to provide enhanced warranty claim adjudication and/or reduce Kohler warranty processing costs.
Maintain as needed the flat rates warranty policies and global parameters in the warranty system to ensure correct and efficient processing of warranty claims.
Request Warranty Policy and Procedures manual changes to keep documentation current with policies.
As necessary assist with the entry of unit registrations and approval of extended warranty purchase requests.
Execute tasks and projects assigned by the Manager of Technical Services.
Contact for troubleshooting issues with the online warranty site as well as assisting users with questions related to claims processing returns and specific warranty policies and procedures.
Maintenance of users and security in the online warranty system.
Supervisory Relationships: Reports to Manager of Technical Services.
Organizational Relationships: Frequent contact with Service Applications Specialist Supervisor Service Switchgear Systems Other Warranty Administrators.
Moderate contact with the Aftermarket Parts department and Residential & Power Systems Sales department.
Some contact with Marketing Technical Publications and Purchasing Departments.
External Business Relationships: Frequent contact with distributors dealers and Original Equipment Manufactures
Moderate contact with Kohler suppliers
Some contact with end users and mass merchandisers
Frequent contact with Sales Administration staff to provide warranty support
Requirements
A 2-year associate degree OR a 4-year degree is preferred OR equivalent relevant experience.
Must demonstrate strong written and verbal communication skills with a customer-first approach.
Proficient in computer systems and typing with attention to accuracy and speed.
Background in business-related training or experience ideally in customer service sales or quality assurance.
Prior warranty or customer service experience in a related industry is highly desirable.
Electrical and mechanical aptitude is a plus and will enhance success in this role.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
About Us
Rehlkoproudly offers a rich history steeped in creativity and commitment to our associates and communities along with competitive benefits and PurposeCreating an energy resilient world for a better futureand Values: Curiosity Trust Pace and Excellence are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at addition to the investment in your development Rehlko offers a benefits package including a competitive salary health vision dental 401(k) with Rehlkomatching and more!
Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities including but not limited to hiring job assignment compensation promotion benefits training discipline and termination without regard to race creed color ethnicity religion sex pregnancy childbirth or related medical conditions genetic information age national origin citizenship ancestry caste mental or physical disability marital or familial status sexual orientation gender identity or expression genetic information political belief or affiliation union membership status military status veteran status or any other characteristic protected by national state local or other applicable laws.
Americans with Disabilities Act (ADA)
It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national state local or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms privileges or conditions of employment because of a persons physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment please contact Rehlko is an equal opportunity/affirmative action employer.
Our Values
Curiosity Seek learn share
Trust Go farther together
Pace Focus to go faster
Excellence Find the win every day
Required Experience:
Unclear Seniority
Employment Type
Full-Time
