Guest Services Manager â Duty & Loyalty Operations
Guest Services Manager â Duty & Loyalty Operations
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Job Description
As Marriott Internationals flagship brand Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Guest Services Manager opportunity awaits.
Position Summary:
- Responsible for the effective and seamless operation of the Club Lounge
- Collaborate with key managers to ensure guest requests are achieved
- Utilise extensive knowledge of the front office and food and beverage standards to engage and inspire guests
- Plan develop and conduct training to ensure the team maintains a clean area at all times setting the pace in the industry
- Be the main point of contact for all external & internal clients for the Club Lounge
- Build and strengthen relationships with existing and new customers to enable future bookings
- Lead the Club Lounge team with all operational tasks and strategies
- Plan and execute team building activities so associates feel valued for their contributions
- Be a dynamic and thoughtful leader by empowering and supporting your team
- Ensure you and the team uphold all company policies and procedures whilst demonstrating the Marriott core values
About You:
- Experience with OPERA property management system or similar
- An up-to-date RSA
- Relevant experience in a similar managerial role
- Working rights in Australia
- Enthusiastic to escalate your career
- Self-motivated driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Our Benefits:
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations time off to pursue your passion through sabbatical leave and paid leave during your birthday month
- Grow develop and progress with internationally recognised training programs unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates physical emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality diversity and inclusiveness
Marriott Hotel is part of Marriott Internationals Premium portfolio which has committed to putting people first for 90 years. Apply now!
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Employment Type
Full-Time
