MUOS Site Support Specialist - Scottsdale, AZ

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General Dynamics Mission Systems has an immediate opening for a Mobile User Objective System (MUOS) Site Support Engineer. This role provides Intermediate-Level (I-Level) support for the live MUOS system. The position on the program is titled I-Level Maintainer and is primarily focused on supporting the system operators (O-Level Operators) with maintaining a satellite-based communication system from the Wahiawa HI MUOS ground facility. This exciting role is in Scottsdale Arizona with a future opportunity to work in Hawaii.

REPRESENTATIVE DUTIES AND TASKS:

I-Level Maintainer responsibilities include:

Successfully recreate and/or close out site trouble tickets
Provide on-the-job training to O-Level operators and maintainers as needed to empower them to become successful in their role
Perform proactive system checks to both identify issues before they become problems and to discover existing problems that do not have automated detection mechanisms
Work directly with development engineers (i.e. D-Level) to collect data logs equipment configuration etc. in support of resolving issues that have been escalated to D-Level subject matter experts for resolution
Identify key MUOS deficiencies and help influence the prioritization of development tasks required to address important site issues
Provide daily written status reports
Support 24/7 site operations including on call support as required
KNOWLEDGE SKILLS AND ABILITIES:

Active DoD Secret (or higher) security clearance
IAT Level II certification or qualifying degree
Ability to clearly communicate findings and recommendations to local operators managers and remote site technicians via verbal and written communication
Skills to both multitask and prioritize simultaneously occurring high priority issues in an operational site environment
Basic knowledge of both the Windows (e.g. Windows XP Windows 10 Windows Server 2003 Windows Server 2012) and UNIX (Red Hat Enterprise Linux and Solaris) operating systems
Experience with the configuration and monitoring of IP network equipment including routers switches firewalls load balancers and HAIPEs
Exposure to computer virtualization solutions
Experience with various network protocols (e.g. BGP RDP SCP/SFTP/SSH SNMP TCP etc.)
Knowledge of Public Key Infrastructure (PKI) certificate authentication
Experience with the use of various Graphical User Interface (GUI) and command line utilities to troubleshoot both network and software issues
Familiarity with Earth Terminal (ET) operation and maintenance (e.g. antenna control unit tracking control and troubleshooting; alignment of RF subsystems to meet gain power and frequency response requirements; troubleshooting of analog and digital signal processing equipment)
Prior use and operation of RF test equipment including spectrum analyzers signal generators arbitrary waveform generators and power meters
Preferred MUOS specific knowledge/experience:

MUOS system architecture and subsystem connections
MUOS ground infrastructure and networking equipment
MUOS RF subsystems theory of operation
MUOS WCDMA call processing concepts. Knowledge of the MUOS Ericsson Radio Access Network (RAN) solution is a plus (e.g. RBS RNC OSS-RC moshell).
MUOS network management solutions (i.e. FCAPS: (F)ault management (C)onfiguration management (A)ccounting management (P)erformance management (S)ecurity management)
MUOS backup/archive planning/provisioning key management system and Over the Air Provisioning (OTAP) operations
MUOS Situational Awareness (SA) solutions (e.g. Netcool NetMAC Splunk SIEM etc.)
Operation and use of MUOS Functional Terminals (MFTs) i.e. Radios
Knowledge of the MUOS Waveform is a plus
Use of ITSM and Remedy incident trouble ticket systems
This position is 100% on-site you will be a part of the Scottsdale AZ location



Target salary range: USD $44.07/Hr. - USD $47.27/Hr. This estimate represents the typical salary range for this position based on experience and other factors (geographic location etc.). Actual pay may vary. This job posting will remain open until the position is filled.
Additional Qualifications/Responsibilities
Basic Qualifications
Associates degree in related discipline or equivalent is required plus a minimum of 7 years of relevant experience.

CLEARANCE REQUIREMENTS:

Department of Defense SECRET security clearance is required at time of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities U.S. citizenship is required.