Member Experience Advisor (Part-Time) - Baseline

Posting Closes: Tuesday. August 1 2025

Employment Status: Permanent Part-Time (20 hours per week guarantee)

Additional Information: This branch is open Monday - Saturday

Servus is growing! We are currently looking for a full-time temporary Member Experience Advisor at our Baseline branch.

Servus Credit Union is Albertas largest member-owned credit union known for building strong resilient communities by helping our members feel good about their money. One of Canadas Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes Worlds Best Banks list for two years in a row as well as being a 2024 Forbes Best Employer Company we are a team of smart gutsy and driven individuals.

Reporting to the Assistant Manager Member Service you play a vital role as the face of our Credit Union. As a first point of contact in the branch you will provide a personalized and friendly experience for each member responding to their inquiries identifying financial needs and providing recommendations for Servus products.

More specifically the scope of your responsibilities will include but are not limited to:

• Providing competent and courteous service to members exceeding their expectations and making them feel at home
• With accuracy processing member transactions such as deposits withdrawals loan and utility payments money orders credit card advances calculation of foreign and domestic exchange & cheque cashing
• Understanding member needs and identifying opportunities to promote Credit Union products and services referring them to appropriate team members and external partners as required
• Achieving or exceeding assigned sales and referral goals
• Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
• Learning and applying knowledge of policies procedures and loss prevention guidelines while performing member transactions to mitigate risk of loss to Servus Credit Union
• Contributing positively to branch morale and a cohesive work environment

To qualify you must have customer service experience proven sales experience cash-handling experience and a high school diploma.

Although not required the following are valuable assets:

• Previous experience working with a Financial Institution
• Post-secondary education in Finance (or related studies)

Servus encourages candidates with a strong desire to learn and improve their financial intelligence! We provide extensive training coaching and educational/personal development assistance to give you all the right tools to succeed and continually improve in this role.

Most importantly we are looking for candidates with enthusiastic energy and impeccable communication skills who are effortless in building rapport with our members. If you are a positive organized and detail-oriented person looking for a long-term career growth then we encourage you to apply! positive organized and detail-oriented person looking for a long-term career growth then we encourage you to apply!

Why work for us

Working for Servus has outstanding benefits. We offer our employees flexible and practical benefits in addition to competitive salaries and career building opportunities. Some of our benefits include:

• Immediate financial service benefits
• Group RSP programs available after 3 months
• Minimum 3 weeks vacation and vacation purchase program
• Flexible group benefit plan

• Flexible health and/or wellness spending account
• Employee/family assistance program
• Profit Share

Imagine working for an organization that values diversity and inclusivity and where everyone collaborates for your you want to join a team ofcommunity leaderspassionate in making an impactapply now!

What happens next

Thank you for applying with Servus Credit Union! If you are shortlisted for this opportunity you will hear from us after the posting closes regarding next steps. Should you require an accommodation during the application and selection process please contact us at with the position and location you are interested in.

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