Guest Service Expert
Guest Service Expert
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Job Description
The Westin Perth is looking for our nextGuest service Expert with main duties as Service Express Agent(SXP Agent) who is the heart of the hotel by being the connection between guests and all of the hotel departments.
Our Company
Marriott International is the worlds leading global hospitality company with more brands more hotels and more opportunities for associates to grow and 8000 properties youll find us in your neighborhood and in more than 130 countries across the globe. Learn about our 30 hotel brands Your World.
Our Brand
The more you travel the more your well-being can get left theres a place that doesnt come with that the team at The Westin Perth enhance your senses and find your balance withour signature wellness programs. With a focus on Eat Sleep and Move Well we have designed guest experiences that enhance wellness on the a place where youre given a choice not just to get up but to rise.
Rise with Westin Perth
The Westin Perth is a luxury retreat perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation 5-star amenities and a dynamic City Centre location.
As an SXP Agent your duties will include:
- Assisting with all guest enquiries and directing internal and external phone calls.
- May process food & beverage orders answer questions on menu selection and record transactions in point-of-sale system.
- Create guest moments and follow up with guest to ensure their request has been resolved to their satisfaction.
- Maintaining guest accounts.
- Taking reservations when required.
- The check in and check out of hotel guests if required.
- Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department.
- Creating a welcoming impression as an ambassador for the hotel at all times will be of utmost importance.
Skills & Experience:
Your skills and experience will include:
- Competent with Word Excel PowerPoint and software packages
- Competent with OPERA Software or similar
- Passion for delivering energetic customer service
- Positive attitude and an electric personality
- Articulate and confident in English language
- To have ability to smile on the phone
- Passionate about a career in hospitality management
What you will enjoy
Marriotts Life. With the Works offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave more benefits and more perks. Including:
- Parental leave Birthday leave Long service leave portability across all 30 Marriott Brands
- Travel & stay benefits including eligibility into our Bonvoy loyalty program
- Incentive recognition and wellbeing programs
- Excellent career growth and learning opportunities
- Access to Employee Assistance Programs
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Employment Type
Part-Time
